Unauthorized Distributors Policy
Hikvision USA sells products only through authorized distributors. We value our industry partners and are proud of the relationships we have developed to help expand the use of our innovative technology products and solutions. These authorized distributors have committed to serve as a link in the Hikvision USA value chain by providing excellent pre- and post-sale customer service including full firmware and sales engineering support.
Unfortunately, not every distributor advertising Hikvision products has been authorized by Hikvision USA to advertise or sell those products. We warn potential customers against purchasing these “gray market” products from unauthorized distributors. Unauthorized distributors may be selling counterfeit, used, or damaged product. Much of the products sold by unauthorized distributors have been altered with modified firmware. Since this means that it is no longer in original factory condition, Hikvision warranty is void, per company policy.
We warn potential customers against purchasing from unauthorized distributors. Purchasing through authorized Hikvision USA distributors ensures that you receive the benefits of technical support, project registration, dealer loyalty programs and advance replacement of any camera, recorder, monitor, video server, or software, in addition to Hikvision USA's full warranty. Additionally, products purchased through authorized distribution partners have additional features and capabilities that distinguish the North American offering.
The list of authorized partners can be found here.
If you have any questions or concerns about the official status of your Hikvision distributor before your purchase, please contact Hikvision USA Customer Service at firstname.lastname@example.org to confirm their authorized status.
Thank you for your continued support of our industry-leading video surveillance products.