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On IVMS-4200 the device is added manually and shows serial number and net detect is proper but camera(s) does not show on main view.

When the hikvision device is added incorrectly the first time by having one digit off on a port number or ip address and/or incorrect password or export to group was unchecked, The group of cameras does not get created. To avoid this from happening when adding, simply delete the incorrectly added device from device management and re-add again correctly or fix the issue by creating/adding the cameras to a group in the group tab.

Can I use Hik-Connect to setup a DDNS domain name?

Yes, you can create a domain name for hik-connect devices by logging in to www.hik-connect.com, go to device management and select the edit icon to create a customized domain name of the registered hik-connect device.

My FW update keeps failing

The FW file is either still zipped, wrong file, or file path too long in the browser

Where can I download the MAC version of the iVMS-4200 client software?

Click here to download the iVMS-4200 client software for MAC OS.

For detailed information, please view the relevant technical bulletin:
iVMS-4200 MAC Installation

How to view my devices from my mobile phone?

Currently, the iVMS-4500 Mobile Client Application isavailable for iPhone and Android phones.

You can download the iVMS-4500 mobile app from the Appstore (for iPhone) and Play store (for Android).

I have installed the SADP tool however I am still unable to detect my device.

You may need to update the WinPcap utility.

  1. Close the SADP software.
  2. Click here to download and install the latest WinPcap.
  3. Then run the SADP software again. Also, make sure the computer is connected to the same subnet as the Hikvision devices.

If you are still having issue, click here to download the latest SADP software.

In iVMS-4200, where are the download files saved to?

In the iVMS-4200 Client software: 

Go to CONTROL PANEL,
Select SYSTEM CONFIGURATION and then FILE.

There you will see the listed default saving paths.

How to enable iVMS-4200 to automatically resume live view after starting the client software again?

In the iVMS-4200 Client software,

  1. Go to CONTROL PANEL
  2. Select SYSTEM CONFIGURATION and then GENERAL (on the left side).
  3. Check the checkbox for “Resume Live View Status” to enable auto resume.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

How to enable iVMS-4200 Client software to automatically log into the client software?

In the iVMS-4200 Client software,

  1. Go to CONTROL PANEL
  2. Select SYSTEM CONFIGURATION and then GENERAL (on the left side).
  3. Make sure the “Enable Auto-login” is checked.

For more information, please refer to Section 14.2.1 General Settings of the iVMS-4200 User Manual.

How to enable iVMS-4200 Client software to automatically log into the client software?

In the iVMS-4200 Client software,

  1. Go to CONTROL PANEL
  2. Select SYSTEM CONFIGURATION and then GENERAL (on the left side).
  3. Make sure the “Enable Auto-login” is checked.

How to update the camera name in iVMS-4200 Client software?

To import the camera names in the iVMS-4200,

  1. Go to CONTROL PANEL, select DEVICE MANAGEMENT and then select the GROUP tab.
  2. Click on the IMPORT button.
  3. On the right panel under the Group section, click on the  to expand the group and show the camera list.
  4. Right click on the camera to import the camera name and select the UPDATE CAMERA NAME option.
  5. To batch update the camera name in the group, right click on the group and select UPDATE CAMERA NAME.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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