Camera | Hikvision US | The world’s largest video surveillance manufacturer
Reset

Camera

What camera series' have reset button.

A list needs to be compiled.

How to manually factory reset a camera.

1. Press and hold down the reset button for 30 seconds while the camera is on then power it down.
2. Continue to hold the reset button down for a second 30 seconds then power it back up.
3. Continue to hold the reset button down for a final 30 seconds then let go of the button.

Quick steps on how to add an IP camera to a plug and play NVR when on an external POE switch.

Before mounting the camera, connect it directly to the port number on the NVR built in POE switch corresponding to the channel it will be working on so it can plug and play. Once playing, using the NVR’s monitor output GUI go to:

-Menu >>> Camera Setup >>> Click edit button for the channel in question >>> Change Adding method button from “Plug and Play” to “Manual” >>> Enter the password of the NVR at bottom >>> click Ok.

--The camera will now work an external POE switch that will be connected directly to the NVR internal POE switch on the channel programmed.

How to enable push notifications on Recorder/camera and enable receiving them on the hik-connect app based on VCA rules like line crossing or intrusion detection?

From the Recorder’s monitor output GUI, go to :

Menu >>> Camera Setup >>> VCA >>> Choose desired VCA type tab >>> Enable >>> Draw the line or region >>> Click “SET” button >>> Linkage Action (tab) >>> Place check on “Notify Surveillance Center” >>> Click “OK” >>> “Click Apply”

On Hik-Connect app:

Hik-Connect Page option (bottom) >>> Swipe the device to the left >>> Press the cog/gear setting button >>> Alarm Notification set to Enable.

My Turbo Camera is not showin up on this existing DS-72XXHGHI-SH

Either Power issue or the Turbo camera has resolution beyond DVR capabilities. 3 MP-5MP

How to upgrade Hikvision IP camera firmware?

To upgrade the firmware of a Hikvision IP camera, first download the appropriate firmware from here. (Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.)

  1. Once the proper firmware is downloaded, extract (unzip) the content of the .zip file onto the desktop of your computer.
  2. Log into the camera by using the Internet Explorer browser
  3. Go to the CONFIGURATION tab, then from BASIC CONFIGURATION, go to SYSTEM and select the MAINTENANCE tab.
  4. On the bottom of the page under the REMOTE UPGRADE section, click the BROWSE button to select the firmware file.
  5. Select the firmware named digicap.dav on your desktop and click the UPGRADE button.
  6. The camera will reboot after the firmware is successfully upgraded.

For further direction, please view the relevant technical bulletin below. Upgrading the Firmware on the Hikvision IP Camera

 

How do I download the latest firmware version for my Hikvision device?

Click here to find the latest firmware release for your Hikvision device.

Note: The firmware are region specific. Upgrading firmware developed for another region may cause damage to your product.

 

What is the default user name and password for Hikvision devices?

Hikvision has a strong commitment to our distributors and dealers, and their security needs are of the utmost importance to us. We have recently taken a number of steps to ensure that our surveillance products meet and exceed these security needs. Hikvision is introducing new firmware that will require users to create a password in order to activate their devices.

Note: All DVR/NVR/IP camera models are no longer shipped with a default password after a certain revision of firmware.

 

The Secure Activation feature is deployed in the following firmware revisions:

Device Type Model Number

Firmware Version

Value Series IP Camera

DS-2CD2xxx

v5.3.0

Smart Series IP Camera

DS-2CD4xxx v5.3.0

NVR/Hybrid

DS-9016HWI-ST

v3.1.5

DS-96xxNI-ST
DS-7716NI-SP/16

Plug-n-Play NVR

DS-76xxNI-EI(E2)/P v3.1.0

Turbo DVR

DS-72xxHGHI-SH

v3.1.6

DS-73xxHQHI-SH

 

For more information, please view the relevant technical bulletin:

 

How to assign a static IP address to my Hikvision device?

Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.

Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

 

How can I find the Hikvision IP devices on the network?

You can find all your IP devices by using the SADP (Search Active Device Protocol) software.

Download the SADP tool from here. The SADP tool will search any Hikvision products on the network and displays the information of the devices. This software can also be used to quickly configure the network information of the devices such as assigning a static IP address.

Note that the computer running the SADP software must be on the same network (physical subnet) as the Hikvision device.

 

What ports are needed to be forward for remote access?

By default, the following ports needs to be forwarded for remote access.

HTTP port 80 Used to connect via the web browser
Server port 8000 Used to connect via iVMS-4200 software and iVMS-4500 Mobile App
RTSP port 10554 Used for the video streaming
HTTPS port 443 Used to connect via the web browser using SSL encryption

 

 

 

 

Note: If the RTSP (Real Time Streaming Protocol) port is defaulted to 554 (on older model/firmware) it is recommended to change this port to 10554 or 1024 when experiencing connection issues over 3G/4G connection. 

 

How to fix Internet Explorer compatibility view issues?

When viewing the device using Internet Explorer (IE) 10 or 11 (32-bit), sometimes the content may not display properly. This may be caused by a browser incompatibility. To resolve the incompatibility issue, the IP address of the Hikvision device needs to be added to the compatibility view list.

For more detailed information on how to add the device to enable the compatibility view click here.

 

How to view my camera using Safari on MAC OS

In order to Live View using Safari on MAC OS, the Hikvision web plug-in for MAC OS needs to be downloaded and installed. Note: Please close all web browsers before installing the web plug-in.

Click here to download the MAC web plug-in for IP Cameras.

For detailed information, please view the relevant technical bulletin: How to install plug-in for MAC OS.

 

Where are the files saved to when downloading via the web browser?
  1. Log into the device using the web browser,
  2. Click on Configuration and then Local configuration / Local (dependent of the version of the web plug-in).
  3. On the right panel, you should see the default paths for the saved files.
Internet Explorer keeps prompting to download the web plugin

This is caused by Internet Explorer compatibility issues. If you are using IE 10 or 11, the page needs to be displayed using Compatibility view. To resolve this issue, the compatibility view mode needs to be turned on by adding the IP address of the Hikvision device to the compatibility view list.

For more detailed information on how to add the device to enable the compatibility view click here.

 

I have installed the SADP tool however I am still unable to detect my device.

You may need to update the WinPcap utility.

  1. Close the SADP software.
  2. Click here to download and install the latest WinPcap.
  3. Then run the SADP software again.

Also, make sure the computer is connected to the same subnet as the Hikvision devices.

If you are still having issue, click here to download the latest SADP software.

 

Which NAS servers are compatible with Hikvision IP cameras?
The “Communication to Server Failed” error appears when registering to DDNS?

The Preferred DNS Server should not be blank and a public DNS server assigned. A public DNS server to input is Google’s free DNS Server 75.75.75.75 or 4.2.2.2. For detailed information, please view the relevant technical bulletin.

HiDDNS Troubleshooting

Remote Access of a DVR/NVR with HiDDNS

 

What are the default IP address of the IP cameras?

IP camera with firmware:

  • v5.2 or prior 192.0.0.64
  • v5.3 or later 192.168.1.64

 

How to change the date and time of an IP camera via web browser?
  1. Log into the IP camera using the web browser,
  2. Select CONFIGURATION,
  3. Select BASIC CONFIGURATION andthen select SYSTEM (on left side),
  4. Select TIME SETTINGS tab andinput the correct date and time,
  5. Click the SAVE button to applythe settings.

Please read and understand all the rights and limitations stipulated in this License Agreement for using SDK, Demo, Driver, Client software, Keyboards, Decoders and Encoders, NVR’s, DVR’s, Tribrid Digital Recorders, Turbo HD Kits, IP Kits, Network Cameras, Value Express Series, Value Plus Series, Value Series, Performance Series, Mobile Surveillance, Smart Pro Series, Smart series, IP Video Intercom, Access Control (hereinafter referred to as “the Agreement”). You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally. Once clicking “accept” button, namely, you sign to accept all the clauses of the Agreement. You need to check and accept all the clauses of this Agreement. The software or documentation shall not be downloaded and installed on your computer unless you accept the clauses of this Agreement totally.