Reset

Cybersecurity Center

At ‍‍Hikvision‍‍, we understand the importance of information security, and we strive to provide our customers, partners and distributors with the information they need to help keep their systems safe. Here you will find useful information about best practices for configuring and managing your systems, as well as the latest security-related technical bulletins. In addition to the links on this page, the navigation bar to the left provides links to more information.
 

A letter on our commitment to cybersecurity from our President and CEO Mr. Hu

 

As a world leading video surveillance product supplier, Hangzhou Hikvision Digital Technology Co., Ltd. (“Hikvision”) is continually investing in the development of innovative video technologies. In today’s challenging environment, cybersecurity risks are ever-present with the potential for data and network breaches. At Hikvision, we believe it is our duty to be vigilant about cybersecurity. We also believe it is our responsibility to provide a cybersecurity assurance system, and to be a resource for our valued customers and the security industry as a whole.

 

Hikvision is a global, publicly traded corporation, dedicated to commercial success. The company adheres to the highest ethical standards in all of its business practices. Hikvision never has, does or would intentionally contribute to the placement of “backdoors” in its products. The company will continue to cooperate with unbiased independent professional associations for product safety examinations.

Hikvision is dedicated to enhancing and optimizing the cybersecurity in the development, manufacturing, delivery and servicing of our video surveillance products. The company complies with all applicable national and regional cybersecurity regulations and follows the best industry practices. Hikvision has established a sustainable and reliable cybersecurity assurance system that encompasses the company’s policies, organizational and operational procedures, technology and regulations. Hikvision's information security management system has been certified with ISO27001. The Hikvision Network and Information Security Lab utilizes the world’s leading known-vulnerability scanning tools and unknown-vulnerability discovery tools to verify and ensure that Hikvision products meet the industry cybersecurity standards and regulations.

Hikvision’s cybersecurity assurance efforts are built into the lifecycle of its products, including development, verification, manufacturing, delivery and service. We are constantly evaluating and enhancing our cybersecurity efforts in order to provide our valued customers with the highest quality and most reliable products.

Cybersecurity threats are a challenge for the entire security industry and for any technology company. Hikvision is actively working with customers, partners, competitors and cybersecurity associations to ensure best practices and to mitigate threats. Hikvision will continue its efforts to provide the best expertise to the industry-wide cybersecurity initiatives.

Hu Yangzhong
Chief Executive Officer
Hangzhou Hikvision Digital Technology Co., Ltd.

Read more about Hikvision’s thoughts on cybersecurity
 

 

Additional Resources
 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).