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Updating Firmware

Hikvision regularly updates the firmware in our products to resolve potential issues and keep your system running smoothly. Below, you can find guidance on how to update your system accordingly.

Updating Hikvision IP Camera Firmware

To upgrade the firmware of a Hikvision IP camera, please follow the steps below:

  1. Locate the appropriate firmware by clicking this link
  2. Click on the firmware, then click download.
  3. Agree to the license terms and conditions when prompted.
  4. Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose Desktop to extract the final file to. A file labeled DIGICAP will appear on the desktop.
  5. After the file is extracted, log into the camera using Internet Explorer or Firefox web browsers. If prompted to install the plugin (or to allow the plugin to run), follow the prompt to proceed with the upgrade procedure.
  6. Log into the camera using the administrator username and password, then go to the Configuration tab. In this tab, go to Basic Configuration then System, and then click on the Maintenance tab.
  7. On the bottom of the page under Remote Upgrade, press the Browse button to locate and choose the firmware file, which was previously saved on the Desktop. After selecting the file, click Open, then click Upgrade.
  8. The camera will display a prompt that a reboot is necessary to complete the upgrade. Click OK. The camera will reboot when the firmware is successfully upgraded.


Click here to see a video tutorial of the above steps.


Upgrading Hikvision DVR/NVR Firmware

To upgrade the firmware of a Hikvision DVR or NVR, please follow the steps below:

  1. Insert a USB flash drive into the computer’s USB port (Please note that the USB flash drive does not need to be empty; it may contain other files and documents).
  2. Locate the appropriate firmware by clicking this link
  3. Click on the firmware, then click download.
  4. Agree to the license terms and conditions when prompted.
  5. Locate the downloaded firmware file (this typically will be in the default download folder, unless prompted for a download location, then choose Desktop) and extract it by right-clicking on the file and selecting extract all or unzip. When prompted for an extract location, choose the USB flash drive (typically labeled by letters E, F and so on) to extract the final file to. A file labeled DIGICAP will appear in the USB flash drive.
  6. After the firmware has been extracted (unzipped), remove the USB flash drive from the computer and insert it into one of the available USB ports on the DVR/NVR unit.
  7. On the DVR/NVR, go to the Main Menu, and then go to Maintenance.
  8. From the sub-menus on the left click Upgrade. This will display the content of the USB flash drive.
  9. Choose the DIGICAP file and press Upgrade.
  10. An information window will pop up prompting that the unit will reboot after the upgrade is complete. Click YES.
  11. To verify that the firmware has been upgraded, after the DVR/NVR is rebooted, go to the Main Menu, and then go to System Information. The current firmware version will be displayed.  


Click here to see a video tutorial of the above steps.


FURTHER ASSISTANCE
If you need further assistance with changing passwords, technical bulletins, or related downloads, please contact Hikvision USA Technical Support at 909-612-9039 (phone) or techsupport.usa@hikvision.com (email). For Hikvision Canada Technical Support, call 855-655-9888.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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