Enterprise Partners


Hikvision’s Enterprise Solution Sales Team


Delivering high value, cost effective products and solutions, Hikvision’s Enterprise Solution Sales Team passionately supports our customers to achieve excellence.


North American Deployment, Local Support 

Hikvision’s Enterprise Solution Sales Team (ESST) consists of tenured security professionals dedicated to providing large systems integrators with local support in the United States and Canada. Starting at the A&E level, solutions applications engineers and national sales managers assist in the implementation and design needed for successful enterprise systems. 

State-of-the-Art Products for Enterprise Solutions

Hikvision is the largest manufacturer of video surveillance products in the world. Our professional series products offer the utmost in quality and performance while retaining a competitive price that makes them a valuable component of any security solution. 

Our innovative solutions are expertly built with the high-end functionality desired by enterprise clients. Our Smart Series includes cutting-edge IP cameras and robust, high-end NVR and DVR security systems. The Smart Series is well suited for applications such as Safe Cities, critical infrastructure, national deployments, high-rise buildings, multi-tenant residences, and the hospitality market.

Better yet, these products are all available at a cost effective price, allowing your clients to take their security investment further. 

Third-Party Integration and IP Standardization

Hikvision has over 100 technology partnerships, designed to help you succeed by creating highly scalable products that provide more choices for the end-user. This includes relationships with platform and storage partners, as well as dozens of third party VMS and access control suppliers. Click here for a full list of our technology partners

In addition, Hikvision’s open architecture and adherence to ONVIF and PSIA standards make our products extremely flexible with existing devices. 


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IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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