Hikvision USA

18639 Railroad Street, City of Industry, California 91748
Tel: +1-909-895-0400
Toll Free: +1-866-200-6690 (U.S. and Canada only)
Technical Support: tel: 909-612-9039 or email:
Partnership (OEM/ODM):

Hikvision Canada

Hikvision Canada

4848 Levy Street, Saint-Laurent, Quebec H4R 2P1
2355 Skymark Avenue, Suite 300 Mississauga, Ontario L4W 4Y6
Tel: +1-855-655-9888 (toll free)
Technical Support:



No.555 Qianmo Road, Binjiang District, Hangzhou 310052, China
Tel: +86-571-8807-5998
Fax: +86-571-8993-5635
HSRC (Hikvision Security Response Center) Email:

Online Inquiry

At this time, we can only support inquiries from customers in the United States and Canada. We cannot respond to inquiries received from customers outside of the United States and Canada. All other inquiries should be directed to a local Hikvision branch office. Click here to find a Hikvision branch office nearest you.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).