Security Magazine on Using Mobile Credentials to Reduce Security Concerns

July 5, 2019

Hikvision HikWire blog article mobile credentials

Hikvision Tips to Improve Mobile Device Security  


The Security magazine article, “Mobile Credentials: Why Should You Adopt Them and What You Need to Know,” outlines how mobile credentials can be used to reduce security concerns.

From the article: “Brivo’s study, “3 Key Drivers to Technology Adoption in Physical Security,” reveals 81 percent of survey respondents are reliant on mobile applications to manage their facilities and people, and 62 percent of them are using one to five mobile applications for work. However, only 25 percent have adopted mobile credentials to manage security, revealing opportunities for enterprise security professionals to tap into using mobile applications to improve physical security practices, such as access control, video and alarm management and more.”

As described in the article, mobile credentials are a “type of digital key stored on a mobile phone.” This digital key can be used in lieu of an access card to gain entry into a building. Mobile credentials can lower administrative costs and time spent processing requests. “Users are also much less likely to lose or forget their phone than to lose or forget an access control card, decreasing special requests to the administrator,” said Brivo president and CEO, Steve Van Till, in the article.

While mobile credentials offer an effective way to reduce security concerns, the article does address some of its challenges, including those associated with mobile security “due to a large quantity of BYOD (bring your own device) employees who are becoming more privacy conscious and are using more business applications,” according to the article.

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Hikvision authored this blog, “Cybersecurity Tips from Hikvision to Address Vulnerabilities, Insights for Mobile Device Security,” which provides several tips to reduce security concerns and improve security for mobile devices.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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