Security Concerns Grow for Online Merchants as Fraud and Cyber Threats Increase

August 6, 2020

Hikvision HikWire blog article Fraud and Cyber Threats

Hikvision Two-Part Blog Series on Pharming—A Malicious Hacking Attack—Provides Insights to Address Security Concerns


The Security magazine story, “Heightened fraud and cyber risks threaten e-commerce merchants,” outlines heightened security concerns facing online merchants as consumers shift to online shopping, and exacerbated by COVID-19 stay-at-home directives.

From the article: “The situation [for online merchants] is tenuous. A recent study from Forter shows fraud attacks increased by 19 percent, globally, from 2018 to 2019 across the online-retail landscape, ranging from return abuse and shipping fraud to account takeovers, identity manipulation and other emerging threats. Observers expect that figure to increase in 2020 based on the last few months alone. Banks and retailers have already reported increases in phishing attacks, and the perception that fraud-prevention teams are not working at full capacity due to the pandemic, makes these organizations particularly vulnerable.”

The story covers several trends related to heightened cyber threats and related security concerns. These include:

  • The impact of phishing email scams is creating more victims. The Security magazine article noted that “Barracuda Networks, a security vendor, recently revealed phishing emails spiked 600 percent during a four-week period between the end of February and the last week of March [2020].” Read this Hikvision blog that outlines “Examples of Phishing” to help you identify this scam and avoid being victimized.
  • With stay-at-home order in affect, more people are watching television. Home entertainment and streaming options are seeing an uptick in payment-related fraud. Read this Hikvision article on ways to stay safe while working from home.
  • Cyber criminals are buying website domain names that get people’s attention, related to items such as face masks and hand sanitizers, then “creating fake websites to sell products that don’t exist,” according to the article.

For more cybersecurity insights to help you reduce security concerns, read Hikvision’s two-part blog series below:

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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