Safer Schools with K-12 Cloud Video Surveillance Solution Using Hikvision + Eagle Eye Networks

April 15, 2021

Hikvision HikWire blog article Safer Schools with K-12 Cloud Video Surveillance Solution Using Hikvision + Eagle Eye Networks

Hikvision cameras now integrate with Eagle Eye Networks—the No. 1 worldwide provider in cloud surveillance—to deliver an affordable, scalable and cyber-secure cloud video surveillance solution for K-12 campuses.

Educational leaders are tasked with addressing new issues to safeguard student, staff and visitor health and safety. Many school campuses face challenges with video surveillance systems, including high operation costs, meeting state surveillance requirements for Special Education classrooms, and difficulty sharing video records with authorized users and third parties.

The partnership between Hikvision and Eagle Eye Networks (EEN) results in a seamless cloud video solution that overcomes these challenges to provide:

  • All the benefits of the cloud: Scalability, flexibility and cybersecurity at a flexible price point
  • A customizable solution for schools
  • Compliance with state requirements for increased video retention in Special Education classrooms

Using Hikvision thermographic cameras with EEN cloud services means streamlined security with the added benefit of mitigating risk by evaluating skin-surface temperature of faculty, students, and visitors.

Download a copy of the flyer to learn more about the Hikvision and EEN partnership to provide comprehensive cloud video surveillance to schools: “Hikvision + Eagle Eye Solution: Protect the health and safety of your campus.” Contact your Hikvision sales representative for more information.


Hikvision Highly Accurate Thermographic Cameras and Terminals (HAT Cameras and Terminals) are not FDA-cleared or approved. The HAT Cameras and Terminals shall not be solely or primarily used as an effective diagnostic device for COVID-19. Elevated body temperature should be confirmed with secondary evaluation methods (e.g., an NCIT or clinical grade contact thermometer). Users, through their experience with the Hikvision HAT Cameras and Terminals in the particular environment of use, should determine the significance of any fever or elevated temperature based on the skin telethermographic temperature measurement. Visible thermal patterns are only intended for locating the points from which to extract the thermal measurement.

To ensure the accuracy of the human skin-surface temperature measurement, the technology shall be used to measure only one subject’s temperature at a time and shall not be used to measure multiple individuals’ temperatures simultaneously.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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