HikWire Blog

November 23, 2022
Hikvision has a wide array of biometric reader terminals. Each of them include exciting technology and cost-effective...
November 22, 2022
A combination of people-counting and fisheye cameras paired with the HikCentral VMS improved operations for...
November 21, 2022
The practice of “phishing” is a top threat in the cybersecurity world, and it is constantly evolving. In this article...
November 18, 2022
Whether you’re a company with five employees or 5,000, having a strong cybersecurity plan is critical. This begins...
November 17, 2022
Our latest Product Quick Guide (PQG) is available online and covers our product lineup, including everything from...
November 16, 2022
Are you looking for resources to help your teams and technicians enhance their expertise and stand out in a crowded...
November 15, 2022
Hikvision’s elite ColorVu technology provides vivid, colorful images 24/7 thanks to advanced F1.0 lenses and high-...
November 11, 2022
In last week’s blog, we discussed what vulnerabilities are and the basic structure of a vulnerability management...
November 10, 2022
The Hikvision 7-Inch Value PTZ Cameras with ColorVu technology allow you to zoom in while maintaining the sharp, vivid...
November 09, 2022
Hikvision’s Pro Series DVRs consume less power than ever, greatly reducing your costs and time. The 73/90 M-Series Pro...
November 08, 2022
Robust, Compact Vandal-Proof Unit Combines Access Control, Video Intercom and Video Security Introducing our new,...
November 04, 2022
Developing a systematic program to manage vulnerability disclosure and patching is an important component of any IT...
November 03, 2022
Now available! Hikvision's DS-K1T502DBWX-C Stainless Steel Video Access Control Terminal offers simple, exceptional...
November 02, 2022
Hikvision’s new M-Series 8K NVR delivers better features without a price increase, as a direct replacement for the I-...
November 01, 2022
Hikvision offers a wide variety of security cameras, access control and intercom systems, and DVRs/NVRs to choose from...
October 28, 2022
Hikvision is always taking steps to ensure its customers are up to date on the latest cybersecurity knowledge and...
October 27, 2022
If you missed our M-Series 8K NVR and K-Series AcuSense NVR Training, you can now watch the replay at any time at your...
October 26, 2022
Hikvision’s new PTZ Network Speed Dome Camera comes equipped with ColorVu technology for colorful imaging 24/7. It...
October 25, 2022
Join us on Thursday, November 3 to learn about two new product releases: ColorVu PTZs and the Outdoor Wi-Fi Smart...
October 21, 2022
Hikvision’s Intercom and Access Control Products offer a wide range of features and capabilities that suit a multitude...
October 20, 2022
Hikvision introduces its newest version of the Outdoor Wi-Fi Smart Doorbell (DS-HD2). This upgraded version continues...
October 19, 2022
Learn about Hikvision’s portfolio of access control and intercom solutions that deliver a trifecta of value-added...
October 18, 2022
As we discussed in our recent white paper, “Understanding Vulnerabilities,” following the various stages of the...
October 14, 2022
Migrate now from your I-Series NVRs to the Hikvision M-Series NVRs for True 8K! This NVR series offers a more advanced...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).