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HikWire Blog

September 16, 2021
Wearing a face mask is still a critical protocol for many states and industries. Automate the process of identifying...
September 15, 2021
Hikvision’s radar-equipped PTZ speed dome camera is equipped with millimeter wave radar that enables more precise...
September 14, 2021
New Models Available with up to 32 MP Resolution Our lineup of PanoVu panoramic cameras allow facilities to monitor...
September 10, 2021
Hikvision has a range of innovative security products to help educational facilities reduce theft, vandalism, and...
September 09, 2021
Cybersecurity threats are a challenge for the entire physical security industry. Hikvision has shown its dedication to...
September 08, 2021
Security demands 24/7 surveillance. Hikvision’s ColorVu G2 cameras with AcuSense provide unmatched surveillance where...
September 03, 2021
Our 2nd Generation Intercom products are modular, flexible, and customizable to meet a variety of applications....
September 02, 2021
Hikvision’s HikCentral software features a fully integrated Video Management System (VMS) that delivers power,...
September 01, 2021
Hikvision has demonstrated its dedicated approach to cybersecurity with key initiatives that aim for transparency,...
August 31, 2021
Certain situations require security systems that have added flexibility, especially for locations that are off-grid or...
August 27, 2021
Announcing the latest update to our popular Solar 4G Camera Kit: Our Solar-Powered ColorVu Security Camera System...
August 26, 2021
Knowing what tools are available to help clients reach their security goals is one step in the process, and an expert...
August 25, 2021
Hikvision’s PanoVu panoramic camera solutions provide users with comprehensive 180- or 360-degree coverage, reducing...
August 24, 2021
The ColorVu G2 camera is a game-changer in the security industry. Crime and trespassing can hide in dark or low-light...
August 20, 2021
Hikvision has released its latest Summer 2021 product catalog, available on our website. In this online catalog,...
August 19, 2021
Here at Hikvision, we recognize the value of investing in installers, technicians, and engineers. In our newly...
August 18, 2021
Hikvision has invested in several resources and implemented a variety of initiatives for many years that illustrate...
August 17, 2021
Hikvision’s second generation ColorVu G2 camera models capture crisp, full color images 24/7 and feature the AcuSense...
August 13, 2021
Provides A Single Platform to Remotely Manage Physical Security Operations Hikvision's HikCentral Professional VMS...
August 12, 2021
Hikvision ColorVu G2 cameras are boosted by algorithm improvements to capture crisp, full color images and video — day...
August 11, 2021
The EI Smart Managed Switch with 4 ports and 100 Mbps offers all the functionality of other PoE switches, plus it...
August 10, 2021
Waste management and recycling companies provide a critical service and can now sort and process more waste for...
August 06, 2021
Watch how DeepinView Cameras help retailers better observe foot traffic and understand how customers flow throughout a...
August 05, 2021
Hikvision’s 8 MP ColorVu Fixed Bullet Network Camera comes with a variety of features to increase safety and security...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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