Part 1: Secure Online Shopping: Insights from Hikvision’s Senior Cybersecurity Director to Reduce Security Concerns and Cyber Vulnerabilities

December 22, 2020

Hikvision HikWire blog article Part 1: Secure Online Shopping: Insights from Senior Cybersecurity Director

Online shopping is on the rise and the holiday season is upon us, so how can you stay safe and securely shop online? In today’s blog, Hikvision Senior Director of Cybersecurity Chuck Davis provides insights to help you reduce security concerns and vulnerabilities when shopping online. 

Pandemic Fuels Growth in Online Shopping
The year 2020 has been strange and challenging for everyone, and as we wind down and prepare for the holidays, an obvious change is upon us. In-person shopping is different and in some cases, non-existent. With COVID-19 precautions still in place, we are not likely to see hordes of people fighting for a great deal on clothing, a toy, or electronics like we have in past holiday shopping seasons. Instead, many will shop online for holiday gifts. In fact, we have already seen a 75 percent increase in online shopping this year due to the pandemic.

Tips to Shop Securely Online
Many people will happily replace the tradition of fighting over deals at the mall with online shopping in the warmth of their house while sipping a cup of coffee. However, there are still dangers that everyone should be aware of when shopping online. Below are some tips to make your online shopping experience more secure.

  • WHERE TO SHOP: Shop with reputable companies and websites. Scammers are setting up fake websites to look like online retailers, so make sure you are on the correct website before entering in any information.
  • SECURE SHOPPING: Be sure the sites where you shop are using “https” to encrypt your traffic before you enter in any information. To do this, verify that the padlock on the upper left side of the URL bar is closed and not open.
  • PHISHING: Scammers and criminals will be sending phishing email to try and trick you into sharing personal or financial information. Do your best not to click on links in email, text messages or social media, but if you have to click to get the deal, be very careful to check the URL and make sure it is authentic before you log in.
  • PASSWORDS: Use strong, unique passwords for every account.
  • PASSWORD MANAGER: Let’s face it, we all have away too many online accounts to remember all of the passwords if they are long, strong, and unique. So, we all need to use a password manager. If you’re not using one, just try it out. It will make your online life a lot more secure and likely a lot easier.
  • MULTI-FACTOR AUTHENTICATION (MFA): Enabling MFA on your accounts means that in addition to your username and password, you will need something else to verify that you own your account. This is usually done by sending you a text message or using an authenticator app that gives you a code which you enter in the login screen of your account. By enabling MFA, criminals are unable to gain access to your account, even if they have your password.

For more on reducing security concerns and addressing vulnerabilities, check out Hikvision’s cybersecurity blog page.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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