Increase Efficiency & Safety with the Hikvision Automated Face Mask Detection & Verification Solution

February 18, 2021

Hikvision HikWire blog article Increase Efficiency & Safety with the Hikvision Automated Face Mask Detection & Verification Solution

Wearing face masks are part of our daily lives. What if you could automate pre-screening of staff and visitors for face masks from a safe distance? Now you can. Hikvision has several automated mask detection solutions that can help your organization confirm individuals are wearing a mask and deny entry with audible alerts if they are not.

Hikvision’s mask detection solutions are designed to help facilitate safety and security in a variety of business environments. Mask scanning solutions are touch-free and verify masks from a safe distance. Hikvision has several configurations in its mask detection portfolio:

  • Leverage existing security cameras and enable entry if face mask is verified: This solution works using conventional cameras paired with Hikvision’s deep learning DeepinMind NVR. It can be used for multiple locations and the screen prompt turns green to allow entry if the person’s temperature is normal and they are wearing a mask.
  • Combine access control, temperature screening and mask detection with an all-in-one device: Use Hikvision’s Temperature Screening Terminal as a touch-free access control terminal that pre-screens for skin-temperature and mask detection simultaneously.
  • Proactive skin-temperature screening and mask detection at the main building entrance: Use a Hikvision thermographic camera for skin-temperature screening and face mask detection. This solution allows for historical data search and the ability to export temperature reading or mask status information.  

Automated mask detection can help end users assess and deny entry to people who are not wearing a mask with greater efficiency. HikCentral CMS is an optional software that can be paired with each configuration above to support remote reviewing and reporting.

View our Mask Detection Solutions Webpage for more information and to view a video that illustrates the solution’s functionality.


*Disclaimer: Hikvision USA Inc. products depicted herein are not FDA approved medical devices and are not intended for use in the diagnosis of disease or other conditions, or in the cure, mitigation, treatment, or prevention of disease. When configured correctly, the Hikvision products discussed herein can identify elevated human skin-surface temperature relative to a sample population.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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