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HikWire Blog

May 12, 2021
Hikvision + Eagle Eye CameraManager Cloud Connect helps B2B customers obtain efficient security, enhanced compliance,...
May 11, 2021
Hikvision launched a limited time promotion on the company’s next generation of intelligent AcuSense PCI series...
May 07, 2021
Hikvision on Minimizing IoT Device Vulnerabilities   A new white paper found that security concerns and...
May 06, 2021
Hikvision’s video management software (VMS), HikCentral, provides a centralized system to view and manage video from...
May 05, 2021
Story Covers Tips to Minimize Security Vulnerabilities in VMS Systems   Hikvision's Senior Cybersecurity Director,...
May 04, 2021
For a limited time during the month of May, select 2nd Gen AcuSense PCI Models are up to 20 percent off.* This new,...
May 03, 2021
Hikvision released full-year 2020 and first quarter 2021 financial results that indicate sustained growth for 2020 and...
April 30, 2021
Hikvision’s senior director of cybersecurity, Chuck Davis, will deliver a keynote on cybersecurity at the upcoming AiN...
April 29, 2021
Hikvision’s DeepInView Camera Series hosts an AI chipset in each unit, with 6-in-1 switchable algorithms, stunning...
April 28, 2021
Hikvision Covers Healthcare Cybersecurity Concerns and Vulnerabilities in Related Blog   Healthcare organizations...
April 27, 2021
Join us on Friday, April 30 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Condominium Solutions...
April 23, 2021
Hikvision Covers Work from Home Security Concerns in Blog Series   In its second annual report, cybersecurity company...
April 21, 2021
Hikvision Senior Cybersecurity Director Guest Authors SSI Story on Physical Security Industry & Cybersecurity...
April 20, 2021
Join us on Friday, April 23 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Manufacturing...
April 16, 2021
HeatPro Thermal Module Sees Through Bad Weather, Dense Foliage, Darkness, Smoke & Overexposed Lighting for 24/7...
April 15, 2021
Hikvision cameras now integrate with Eagle Eye Networks—the No. 1 worldwide provider in cloud surveillance—to deliver...
April 14, 2021
Hikvision Covers Report on Security Concerns Related to Digital Transformation, Financial Sector   The Security...
April 13, 2021
Join us on Friday, April 16 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Retail Solutions.”...
April 09, 2021
Gain high precision VCA detection, real time alarms, perimeter defense and fire prevention with Hikvision’s DS-2TD4137...
April 08, 2021
Hikvision on the Importance of Data Backup to Enhance Security, Reduce Concerns    Pandemic-fueled economic...
April 07, 2021
Join us on Friday, April 9 at 10 a.m. PST/1 p.m. EST for Hikvision’s technology webinar on its “Commercial Building...
April 06, 2021
Hikvision on Spear Phishing, How to Identify this Security Concern   A sophisticated, targeted phishing campaign is...
April 02, 2021
Hikvision on Fundamentals to Address Cybersecurity Concerns   Understanding cybersecurity concerns and how to protect...
April 01, 2021
Hikvision’s People Counting Density Cameras can facilitate social distancing and occupancy management in grocery...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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