Hikvision Launches New Online Tech Center: Easy-To-Navigate and Designed to Support Customers

January 8, 2019

Hikvision Launches New Online Tech Center: Easy-To-Navigate and Designed to Support Customers

Hikvision is launching a new Tech Center designed to support our partners and their businesses around the clock.


Now, all of the tools and resources that help our customers deliver world-class support can be found instantly in one online location. Data sheets, product information, and support resources are readily accessible via an attractive, user-friendly interface.

The new, easy-to-navigate Hikvision Tech Center enables customers to instantly access tools and resources via PC, tablet or mobile device.

“Our new streamlined Tech Center will enable our integrators, clients and technology partners to easily find and access Hikvision North America’s online technical support resources,” said Andy Yen, Hikvision North America’s technical support manager. “Our team is excited to offer constant improvements and enhanced support for our valued customers.”

The new Tech Center is part of Hikvision’s commitment to constantly refine and improve customer and technical support. It utilizes the power of the Hikvision website, which was re-launched with significant improvements during 2018, and developed on a dynamic content management system that features a responsive design optimized for mobile devices.

As of Jan. 15, 2019 the existing Tech Portal ( will be discontinued and all traffic will be re-directed to the new Hikvision Tech Center.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).