Hikvision Helps to Raise Cybersecurity Awareness during US Government’s National Cybersecurity Awareness Month

October 8, 2018

Hikvision Helps to Raise Cybersecurity Awareness during US Government’s National Cybersecurity Awareness Month

October is National Cybersecurity Awareness Month (NCSAM), and Hikvision USA Inc. is pleased to join with the Department of Homeland Security (DHS) and other businesses to help raise cybersecurity awareness.

A collaborative effort between the U.S. government and industry, the goal of NCSAM is to ensure that all Americans have the resources they need to stay safe and more secure online. These best practices are applicable globally, to anyone who has Internet access. In its materials about NCSAM, DHS says, "Cybersecurity is not just the responsibility of governments, companies, groups, or individuals. Everyone shares the responsibility for cybersecurity, from the average smartphone user to a corporate CEO."

Key messages for NCSAM 2018 from the DHS website include:

  1. Strengthen the Nation's cybersecurity ecosystem
  2. Cybersecurity is a cross-cutting, cross-sector challenge, so we must tackle it together
  3. Increase and strengthen the cybersecurity workforce across all sectors
  4. Secure critical infrastructure from cyber threats

Hikvision’s director of cybersecurity, Chuck Davis, will be authoring several HikWire blogs this month for NCSAM, providing insights and advice to help secure our homes, our workplace and the global Internet at large.

“Much like physical security, one must understand how to proactively set up and maintain an environment that both prevents and responds to cyberattacks. For example, putting a sign in your front yard that shows your house has security cameras is a preventative measure because thieves are less likely to prey on a house with security cameras. However, if someone did try to break in, your cameras and alarm system would immediately alert you and law enforcement that a potential attack is underway. This is the responsive measure.”

For more cybersecurity blogs from Hikvision, visit this link. Click here to access resources at our online Cybersecurity Center.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).