Hikvision ‘Focused on Customer Success’ at ISC West, Highlights Verticals, Thermal and HikCentral Technology

April 26, 2019

Hikvision ‘Focused on Customer Success’ at ISC West, Highlights Verticals, Thermal and HikCentral Technology

Hikvision launched its “Focused On Your Success” marketing campaign at ISC West 2019. Highlighting our diverse and dedicated North American team, it features six Hikvision employees discussing their jobs and how they endeavor to help Hikvision customers succeed. Check out accompanying videos on LinkedIn and on Hikvision USA’s YouTube channel.

Thermal solutions were a big focus this year. Hikvision business development manager Tony DeStefano hosted a Thought Theatre presentation in the Hikvision booth entitled, “Thermal—A New Business Opportunity for Integrators.” The booth showcased thermal advanced detection ability, temperature measurement, perimeter protection and region intelligent detection, as well as new short range thermal-optical DeepinView turret and bullet cameras, among other thermal solutions. Hikvision integrator Mission Protection Systems won an SSI SAMMY Award at ISC West for its installation of Hikvision thermal cameras at the Newark, Calif.-based facility of Mission Linen Supply, a linen and uniform service provider.

Other Thought Theater presentations included “Hikvision Cybersecurity Milestones” with Hikvision’s director of cybersecurity Chuck Davis, and “Addressing Challenges in the Education Vertical with Hikvision Solutions” by

Hikvision vertical leader Christy Bauswell. Hikvision’s Learning and Development manager, Michael Hendrix, hosted trivia games and giveaways of grand prizes at the booth, including a Hikvision EKIQ82T26 Eight-Channel 2 MP IP Value Express Kit and a Hikvision EKI-Q41T44 Super Value Kit.

The HikCentral Command Center was another top product at ISC West this year. It offers seamless central management of all your devices, advanced event and alarm management, health monitoring of all connected devices, integration with Hikvision solutions, and advanced video analytic management.

The new 2019 HDP HikRewards Rebate Program was unveiled at Hikvision’s annual Partner Celebration at Tao Beach Las Vegas. And, in lieu of gift bags for celebration attendees, Hikvision donated an additional $860 to Mission 500 on behalf of all industry partners in attendance at the partner celebration. The donation will support Mission 500’s work to provide direct support for children in the U.S.—food for hungry families, core school supplies, clothing, and other essential items.

Thank you to our employees and partners for making ISC West 2019 one of our best ever.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

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The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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