Hackers Exploit Vulnerabilities, More than 60% of Retailers Have Experienced Security Breach

October 28, 2019

Hikvision HikWire blog article cyberattacks target retailers

Hikvision on Minimizing Backdoor Security Concerns


Hackers are exploiting vulnerabilities, as new research found that 62 percent of retailers have experienced a security breach at some point in time, according to the article, “Report: U.S. retailers a top target for cyberattacks.”

Thales’ research found that retail “is an industry that holds a lot of data. Retail is also going through a tremendous digital transformation, which means more sensitive data is out there,” said Charles Goldberg, vice president of data protection product marketing at Thales, in the article.

From the article: “Cyberattacks are costly to investigate and remedy. They can seriously damage a firm's reputation with shoppers and diners. That's why many firms—62 percent to be exact—told Thales they planned to increase spending on security measures. Still, though, that's down from 84 percent just a year ago. As retailers race to stay ahead of the pack when it comes to technology, Goldberg says errors can be made, creating opportunities for hackers to exploit vulnerabilities. Sometimes the data is exposed for just a short period of time, while in other cases it sits out there for a year or more.”

Goldberg recommended that retailers implement modern encryption as a worthwhile investment to prevent security breach. For consumers, he suggested “using one-time credit card numbers for online purchases, or pin-and-chip technology in stores.”

To learn more, read the entire article online here.

Hikvision on Minimizing Backdoor Security Concerns
Hikvision discusses minimizing backdoor security concerns in this blog: “New Study Finds Organizations have Concerns with Security Operation Centers, Uncovers Most Commonly Identified Exploits.” The article outlines research from the Ponemon Institute covered in a Security magazine article. Here’s an excerpt:

The top barrier to SOC success, according to 65 percent of respondents, is the lack of visibility into the IT security infrastructure and the top reason for SOC ineffectiveness, according to 69 percent, is lack of visibility into network traffic. On average, less than one-third of the IT security budget is used to fund the SOC and only four percent of respondents say more than 50 percent of the cybersecurity budget will be allocated to the SOC.

Other key Ponemon research findings included:

  • 52 percent of respondents confirmed their organization’s IT infrastructure is hosted in the cloud.
  • SOC environments most often include monitored and/or managed firewalls as well as intrusion prevention and detection systems.
  • 51 percent of survey participants stated their companies invest in threat intelligence feeds. The Security magazine article confirmed that “exploits most commonly identified by the SOC are malware attacks, exploits of existing or known vulnerabilities, spear phishing and malicious insiders.”

Another Hikvision blog, “New Study Shows Security Professionals Look to Vendor Consolidation and Cross-Team Collaboration to Reduce Security Concerns, Risk of Breach.” The article recommended evaluating partners and stated that “if new partners with less mature security strategies have access to your environment, then hackers will view them as low hanging fruit and use them as a backdoor in.”

Hikvision has an extensive catalog of cyber blogs that offer tips and insights into security trends and ways to prevent being a victim of cyberattacks. Visit this link to read more.

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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