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Events

October 17, 2019
Hikvision Canada will showcase its latest security technology, including its award winning thermal-optical DeepinView...
October 08, 2019
Images left to right: Hikvision distribution sales manager, Clark Northcott, competed with the winning firefighter...
October 03, 2019
Hikvision Canada is a national sponsor of Security Canada Central, taking place October 23-24, 2019 at the Toronto...
September 16, 2019
Hikvision Encourages Eligible Employees to Apply for Scholarship Funds   The Security Industry Assocation (SIA) has...
September 10, 2019
Hikvision USA is showcasing advanced technology specifically designed for small and medium-sized businesses (SMBs) in...
August 30, 2019
On Monday, Sept. 2, 2019, North Americans will commemorate the Labor Day holiday.  Employees of Hikvision will have...
July 25, 2019
Hikvision to Exhibit Its Security Technology at GSX Booth No. 2004   The Global Security Exchange (GSX), the annual...
July 22, 2019
Hikvision will feature its loss prevention and retail-focused security solutions at the upcoming 40th annual RLPSA (...
July 08, 2019
Hikvision will showcase its hospitality and restaurant-focused security technology at the 25th annual Hawaii Lodging,...
June 28, 2019
Next week ushers in two important holidays—Canada Day on Monday, July 1, and in the U.S., the Fourth of July on...
June 21, 2019
Join Hikvision June 23-24 at the BOMA (building owners and managers association) International Annual Conference...
June 17, 2019
Hikvision Canada is a National Sponsor of Security Canada West, being held at the River Rock Casino Resort in Richmond...
June 04, 2019
David Hogue of the National Security Agency (NSA) has been announced as a keynote for the 2nd annual Cyber: Secured...
May 30, 2019
Hikvision’s retail vertical experts will be showcasing retail-centric technology at the upcoming NRF PROTECT...
May 28, 2019
Hikvision to Showcase Thermal and 8 MP HD over Coax Camera Technology, Deep Learning NVR   SecurityInfoWatch.com...
May 16, 2019
Hikvision Canada Inc. will be highlighting its cold-weather rated PanoVu Panoramic multi-sensor and thermal bullet...
May 07, 2019
The 2nd annual Cyber: Secured Forum being held in Dallas July 29-31, 2019 has announced speakers, according to an...
May 02, 2019
Hikvision employees and partners network during the annual Partner Celebration at ISC West 2019 at Tao Beach Las Vegas...
April 26, 2019
Hikvision launched its “Focused On Your Success” marketing campaign at ISC West 2019. Highlighting our diverse and...
April 18, 2019
  Hikvision Canada Inc. is a National Sponsor of the upcoming Security Canada Ottawa conference being held at the...
April 12, 2019
The preliminary agenda for the 2nd annual Cyber: Secured Forum being held in Dallas July 29-31, 2019 has been released...
April 08, 2019
Hikvision will Unveil its 2019 Marketing Campaign at ISC West, ‘Focused On Your Success’   Join Hikvision at ISC West...
April 01, 2019
Hikvision’s exhibit booth featuring innovative technology, product presentations, prizes, and an invitation-only...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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