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March 25, 2020
Get a sneak peek at Hikvision’s ISC West Lineup with our new webinar series. It kicks off with the webinar, “PanoVu...
March 20, 2020
Hikvision will Feature Its Security Technology, Vertical Industry Solutions, Cybersecurity Initiatives and Corporate...
March 18, 2020
Visit us at the upcoming 2020 Indian Gaming Tradeshow & Convention, where Hikvision will be showcasing security...
March 11, 2020
The 5th annual Mission 500 Hockey Classic raised $14,000 CAD, according to an article in SP&T News. This year’s...
February 27, 2020
The need for standards, the role of privacy and educational resources are some of the topics Hikvision senior director...
February 18, 2020
Hikvision Canada is a “Hall of Fame” sponsor and participant in the 5th annual Mission 500 Hockey Classic for the...
February 13, 2020
Hikvision Offers Affordable High Resolution Technology Solutions for the Gaming Industry   Join Hikvision at the World...
February 04, 2020
Check out Hikvision’s extensive product highlights at ISC West, which takes place March 17-20, 2020 at the Sands Expo...
January 30, 2020
Join Hikvision at SecurityNext (formerly TechSec Solutions), the security conference taking place in New Orleans from...
January 28, 2020
Hikvision a KM Marker Sponsor of Mission 500 Race, Will Host Team of Participants for Third Year in a Row   According...
January 24, 2020
The Chinese New Year, also known as the Lunar New Year, ushers in the Year of the Rat tomorrow on Saturday, January 25...
January 20, 2020
Take part in Hikvision’s two ISC West vendor solution sessions, providing an overview on our new, affordable high-...
January 15, 2020
Hikvision USA Inc., will attend the SecurityNext conference (formerly TechSec Solutions), taking place in New Orleans...
January 13, 2020
Join Hikvision at ISC West 2020, taking place March 17-20, 2020 at the Sands Expo in Las Vegas for highlights on...
January 10, 2020
Hikvision brochures for key verticals and solutions are now easily accessible for download from our website, and...
January 08, 2020
Join Hikvision at NRF 2020 VISION: Retail’s Big Show, taking place at the Jacob Javits Center in New York City Jan. 12...
December 23, 2019
As we approach the end of another year, Hikvision North America would like to wish our employees, partners, customers...
November 27, 2019
On Thursday, Nov. 28, people across the U.S. will observe the Thanksgiving holiday with food, family and celebration....
November 18, 2019
Hikvision to Showcase Security Technology in the Exhibit Hall and Host a ‘Performance Series Thermal’ Vendor Solution...
November 11, 2019
Hikvision Sales Engineer to Present ISC East Vendor Solution Session: ‘Performance Series Thermal Cameras for SMBs’  ...
October 17, 2019
Hikvision Canada will showcase its latest security technology, including its award winning thermal-optical DeepinView...
October 08, 2019
Images left to right: Hikvision distribution sales manager, Clark Northcott, competed with the winning firefighter...
October 03, 2019
Hikvision Canada is a national sponsor of Security Canada Central, taking place October 23-24, 2019 at the Toronto...
September 16, 2019
Hikvision Encourages Eligible Employees to Apply for Scholarship Funds   The Security Industry Assocation (SIA) has...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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