Events

September 22, 2022
Hikvision is excited to introduce a FREE training class on the PCI-Series Varifocal Cameras which includes AcuSense 2....
September 07, 2022
Hikvision is running a special for two powerhouse cameras series from Sept. 1 to Oct. 31, 2022. It encompasses several...
September 01, 2022
Hikvision will be attending GSX Atlanta Sept. 12-14, 2022, with a showcase of innovative products and training...
August 30, 2022
Hikvision’s new ColorVu + X Cameras take video security above and beyond conventional security cameras. The ColorVu +...
August 23, 2022
The Hikvision Team Exhibits Advanced AI-Driven Solutions and Hosts Live Trainings Join Hikvision at GSX 2022 Atlanta...
August 18, 2022
Hikvision’s ColorVu + X lineup brings 24/7 full color imaging to a wide array of cameras. From 4K to audio and strobe...
August 04, 2022
Meet the Hikvision team and explore our technologies at booth no. 3617 at the Global Security Exchange (GSX) show...
July 20, 2022
You can join Hikvision at everything from distributor events to virtual instructor-led trainings, to regional industry...
July 07, 2022
If you missed our June 21 webinar on the new Android All-In-One Video Intercom Indoor Station and Hikvision Intercom...
June 07, 2022
Hikvision is excited to invite you to join our webinar for the new Android All-In-One Video Intercom Indoor Station on...
May 24, 2022
If you haven’t checked out Hikvision’s Learning and Development website recently, then you haven’t seen the new...
May 17, 2022
Hikvision is excited to invite you to attend the AcuSense PCI Varifocal Camera Series training on Thursday, May 19 at...
May 05, 2022
Join our cybersecurity webinar on Thursday, May 19, 2022, at 9 a.m. PST/12 p.m. EST presented by a Hikvision expert....
April 21, 2022
Learn more about Hikvision’s TandemVu ColorVu PTZ cameras by attending the training webinar on Monday, May 2, 2022, at...
April 20, 2022
If you missed the webinar on DeepinView LPR cameras, don’t worry. You can still learn about user benefits and key...
March 28, 2022
Join us on our March 31 webinar about the newly released Advanced Series 4K Ultra HD Solar-Powered Security System. It...
March 11, 2022
Learn more about Hikvision’s 3rd Generation DeepinView LPR cameras by attending our training webinar on Monday, March...
March 09, 2022
Expand your knowledge of the Hikvision MinMoe Multi-Functional Terminals Series (DS-K1T342DWX) by attending our...
February 09, 2022
Expand your knowledge of our 2nd generation Value IP Cameras and AcuSense NVRs with our training being held Tues.,...
January 12, 2022
Our Tuesday, January 18 product training will cover two impressive new product lines, the Audio Strobe Light Cameras...
January 06, 2022
We have launched new classes that are ready for you to attend this month! Our latest addition is the HikBasics course...
December 20, 2021
Hikvision’s Learning Portal hosts several specialized training videos, all available for on-demand online viewing....
December 16, 2021
It is a great time to stand up and stand out in the marketplace with the advantage of a Hikvision certification....
November 23, 2021
If you missed our webinar, “How Zero Trust is Transforming the IoT Industry,” you can now catch it online on the...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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