Reset

Company News

October 14, 2021
Our team is busy every week preparing updates on Hikvision news, product launches, solution highlights, and...
September 24, 2021
Hikvision technology makes it easier than ever for cannabis distributors, growers, and retailers to protect their...
September 22, 2021
Hikvision has introduced its Summer 2021 Catalog offering a variety of products, from HikCentral, a robust, user-...
September 21, 2021
Hikvision USA Learning & Development recently launched a free, 6-part cybersecurity training program that is...
September 17, 2021
Security systems come with a range of products, styles, and solutions. Over time, business needs will change and grow...
September 01, 2021
Hikvision has demonstrated its dedicated approach to cybersecurity with key initiatives that aim for transparency,...
August 27, 2021
Announcing the latest update to our popular Solar 4G Camera Kit: Our Solar-Powered ColorVu Security Camera System...
August 26, 2021
Knowing what tools are available to help clients reach their security goals is one step in the process, and an expert...
August 24, 2021
The ColorVu G2 camera is a game-changer in the security industry. Crime and trespassing can hide in dark or low-light...
August 20, 2021
Hikvision has released its latest Summer 2021 product catalog, available on our website. In this online catalog,...
August 19, 2021
Here at Hikvision, we recognize the value of investing in installers, technicians, and engineers. In our newly...
August 03, 2021
Did you know Hikvision’s website offers a full range of collateral, such as brochures and flyers, on many key products...
August 02, 2021
Hikvision Announces 2021 First Half-Year Financial Results, Reports YoY Growth of 39.68% Hikvision has released its...
July 14, 2021
Our Learning & Development team offers effective certification training to help you take your installer and...
June 18, 2021
Hikvision has released its Spring 2021 Product Quick Guide, available online, that reveals several exciting...
May 06, 2021
Hikvision’s video management software (VMS), HikCentral, provides a centralized system to view and manage video from...
May 03, 2021
Hikvision released full-year 2020 and first quarter 2021 financial results that indicate sustained growth for 2020 and...
March 16, 2021
Videos Highlight Hikvision’s Super Resolution, Defog, DarkFighter, Rapid Focus, and Image Stabilization Features   A...
March 10, 2021
Hikvision has released a new flyer available on our website that details our Video and Audio Convergence solution....
March 02, 2021
Security magazine on March 1 named Hikvision’s Senior Director of Cybersecurity Chuck Davis, as one of the magazine’s...
January 21, 2021
Find Hikvision Solutions for Vertical Industries, Applications and More   The Hikvision website has a broad collection...
January 06, 2021
Want to learn more about Hikvision solutions for various industries, applications, or safe return to business? The...
December 29, 2020
Hikvision’s Access Control with Video Verification is an easy-to-use solution with a wide range of features. It offers...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).