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March 02, 2021
Security magazine on March 1 named Hikvision’s Senior Director of Cybersecurity Chuck Davis, as one of the magazine’s...
March 01, 2021
Hikvision has updated its Repair Maintenance Agreement (RMA) Policy with a newly launched extended 5-Year Warranty on...
February 08, 2021
Join the Webinar on Friday, Feb. 12 about the Economical Temperature Screening Terminal   We’ve added a new brochure...
January 21, 2021
Find Hikvision Solutions for Vertical Industries, Applications and More   The Hikvision website has a broad collection...
January 13, 2021
The latest Hikvision Fall 2020 Product Guide is available for download on our website at this link and features our...
January 06, 2021
Want to learn more about Hikvision solutions for various industries, applications, or safe return to business? The...
December 29, 2020
Hikvision’s Access Control with Video Verification is an easy-to-use solution with a wide range of features. It offers...
December 28, 2020
Hikvision’s solutions webpage showcases comprehensive Hikvision systems to enhance perimeter protection, improve...
November 13, 2020
Hikvision’s PanoVu panoramic network cameras offer a great solution—one camera that provides panoramic wide area...
November 11, 2020
Hikvision U.K. was awarded the PSI Premier Award Product of the Year for the fifth consecutive year by PSI magazine....
November 02, 2020
Organizations in all industries face new demands to ensure the safety of employees and visitors, while delivering a...
October 21, 2020
Hikvision Regional Sales Manager New Jersey Sherwin Xing helps organize school supplies for a backpack kit building...
October 16, 2020
As businesses look toward the future, they need to find ways to adjust to the new normal. While the pandemic has made...
October 14, 2020
Our new online brochure, “Facility Self-Screening with Questionnaire,” details Hikvision’s all-in-one solution that...
October 08, 2020
Hikvision has added new product models online that feature interactive, virtual 3D product modeling to help...
September 11, 2020
Schools and educational campuses face a slew of challenges as students and staff return for the new school year....
September 11, 2020
Schools and educational campuses face a slew of challenges as students and staff return for the new school year....
September 01, 2020
Get instant, elevated skin-surface temperature screening at a safe distance using Hikvision’s Highly Accurate...
August 27, 2020
Hikvision has released a new flyer that details its solutions for a safe return to schools and campuses: “All-In-One...
August 24, 2020
Hikvision’s Highly Accurate Thermographic (HAT) Handheld Camera provides instant, accurate temperature screening. It’s...
August 20, 2020
Hikvision has a lineup of solutions that help organizations get back to business safely. Solutions include density...
August 19, 2020
Hikvision USA Inc. announced the opening of its Source Code Transparency Center (SCTC), the first of its kind in the...
August 18, 2020
Our Temperature Screening Terminal integrates with access control to provide safe and accurate temperature screening...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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