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Case Studies

August 14, 2019
Hikvision has released a new brochure that overviews its security solutions for casino gaming to meet industry demands...
October 30, 2018
In the SecurityInfoWatch.com article, “Analog in Gaming: A Good Bet,” Hikvision’s gaming business development manager...
September 14, 2018
Hikvision integrator Dakota Surveillance installed surveillance cameras that captured live video coverage of the...
June 26, 2018
Hikvision Middle East and North Africa (MENA) provided security for Total Ghana, a leading oil and gas company with...
June 11, 2018
Hikvision Europe worked with integrator partner Cocon Security to install people-counting cameras at the Schalwijk...
June 07, 2018
The Security Sales & Integration (SSI) article, “Hikvision Surveillance System Upgrade Brings WWII Battleship Into...
May 29, 2018
Hikvision Europe worked with Danish integrator Vodanet to secure a Greenland shrimp boat that hosts an onboard shrimp...
May 10, 2018
Hikvision provided a new, high-resolution IP security system, installed by Hikvision integrator ADT/Protection 1, to...
April 30, 2018
A Hikvision surveillance system is helping to secure the parking lot and freight zone at the new Blaise Diagne...
April 27, 2018
Hikvision provided a mobile security system for the Egypt Suez Governorate’s public bus fleet. Hikvision solutions...
April 05, 2018
  A surveillance system provided by Hikvision Canada Inc. was installed by Hikvision integrator OGSP (Off Grid...
March 19, 2018
Surveillance cameras provided by Hikvision Europe helped improve security for a mix of public and commercial space in...
March 15, 2018
Hikvision USA Inc. worked with Hikvision integrator TAS Electronics in New York to furnish a full-scale surveillance...
March 07, 2018
Surveillance cameras provided by Hikvision are helping to monitor South Africa’s Eskom, the national electricity...
January 07, 2018
In the Serbian capital of Belgrade, local Internet service provider KBC Online has developed a unique application of...
January 01, 2018
The world’s largest urban bat colony was captured emerging from underneath the Congress Avenue Bridge in downtown...
December 26, 2017
A 4K PTZ security camera provided by Hikvision UK is helping the Salford City Council in Greater Manchester, England...
December 25, 2017
Hikvision security cameras provided a surveillance solution to monitor training and soccer matches for Dutch football...
December 19, 2017
A surveillance system provided by Hikvision UK and Ireland helped secure the Tank Museum in Bovington Dorset, a UK...
December 13, 2017
  A surveillance system provided by Hikvision Europe was recently installed at Hans Christian Andersen (HCA) airport...
December 10, 2017
A surveillance system provided by Hikvision helped secure SouthGate Shopping Center, an outdoor destination and retail...
December 06, 2017
A surveillance system provided by Hikvision Europe helped secure Acquapark Onda Blu in Tortoreto, Italy, a water park...
November 28, 2017
A surveillance system provided by Hikvision UK and Ireland helped secure a sprawling 30-acre estate in North Wales, UK...
November 26, 2017
Hikvision security cameras and a custom VMS system provided by farm management solutions provider SKOV are helping to...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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