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October 22, 2021
Our modular, 2nd generation intercom solutions are affordable and perfect for a variety of applications. Offering a...
October 21, 2021
Hikvision ColorVu G2 cameras deliver crisp, full-color images and video around the clock and are equipped with...
October 20, 2021
Protecting campuses has become more complicated. Aside from the longstanding challenges associated with protecting...
October 19, 2021
Join our Tuesday, October 26 webinar presented by Hikvision experts on “How Zero Trust is Transforming the IoT...
October 15, 2021
From small businesses to the enterprise professional level, Hikvision’s embedded I Series Network Video Recorders (...
October 14, 2021
Our team is busy every week preparing updates on Hikvision news, product launches, solution highlights, and...
October 13, 2021
The first of its kind in the security industry, Hikvision has developed a 4G Solar Camera Kit with ColorVu technology...
October 12, 2021
The 18th annual Cybersecurity Awareness Month kicked off October 1! A partnership between private organizations and...
October 08, 2021
Hikvision has designed full product lines with safety and security in mind. Today, we offer products with added...
October 07, 2021
Our thermal cameras provide the first line of defense against threats by quickly identifying a temperature change...
October 06, 2021
Retail shop owners and grocers want to optimize their marketing by utilizing displays and products that draw customers...
October 04, 2021
Join us on Thursday, October 7 at 12 p.m. PST / 3 p.m. EST for an online introduction and training about our latest...
October 01, 2021
Hikvision’s Video Management System (VMS) is designed for the on-the-go, busy business owner who wants to promptly...
September 30, 2021
Offering an affordable, all-in-one solution, Hikvision’s Access Control with Video Verification is an easy-to-use...
September 29, 2021
ColorVu Cameras are equipped with high contrast, full color, vivid image technology to enhance security and safety....
September 28, 2021
Solar-Powered Security System is Ideal for Remote Areas Without Power or Network Accessibility   Hikvision’s highly...
September 24, 2021
Hikvision technology makes it easier than ever for cannabis distributors, growers, and retailers to protect their...
September 23, 2021
Technological advances over the last five to ten years have improved the features and overall quality of security...
September 22, 2021
Hikvision has introduced its Summer 2021 Catalog offering a variety of products, from HikCentral, a robust, user-...
September 21, 2021
Hikvision USA Learning & Development recently launched a free, 6-part cybersecurity training program that is...
September 17, 2021
Security systems come with a range of products, styles, and solutions. Over time, business needs will change and grow...
September 16, 2021
Wearing a face mask is still a critical protocol for many states and industries. Automate the process of identifying...
September 15, 2021
Hikvision’s radar-equipped PTZ speed dome camera is equipped with millimeter wave radar that enables more precise...
September 14, 2021
New Models Available with up to 32 MP Resolution Our lineup of PanoVu panoramic cameras allow facilities to monitor...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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