Reset

Hikvison’s Cutting-Edge Video Surveillance Solutions Reduce Crime in NYC

April 13, 2017

Declining crime rates in many major cities can be attributed in part to technological advancements that deter prospective criminals and bolster rapid response time when crime does occur. New York City, for example, had a crime rate that decreased by 3% from 2009 to 2013, due in part to an increase in use of IP security cameras and cutting-edge software that allows thousands of camera feeds from a single site to be accessed remotely. Following this approach, intrepid property owners of low-income housing projects across New York City rise above the challenge of unlawful activity by placing emphasis on well-maintained facilities and on-site security teams that cultivate safety via video surveillance.


Building from the Ground Up
When Omni New York purchased the River Park complex in the Bronx in 2012, the purchase was the largest in New York subsidized housing history. The firm sought to dramatically increase the quality of life for River Park’s 4,000+ residents by renovating the development’s 1,654 tenant units and drastically reducing the amount of unwanted or unlawful activity. To achieve this goal, Reliant Safety, a subsidiary of Omni, devised a comprehensive security solution that included an on-site security team and thousands of video cameras.

In designing the system, Reliant sought a solution that was easy to install and operate and that offered user-friendly video management software (VMS) that could be effortlessly accessed by multiple users from a variety of locations. Early on, they conducted thorough market research into different CCTV system providers, ultimately concluding that Hikvision equipment was the best choice to meet their needs for ease of use, superior image quality, and innovative software solutions.


One Camera per Unit Keeps Residents Safe
Reliant Safety's goals included:
• establishing a more secure atmosphere;
• installing new cameras to provide comprehensive coverage, both inside and outside of the buildings; and
• incorporating intelligent video management software (iVMS) to streamline and coordinate the solution.

When asked why Omni’s properties stand out from other subsidized housing developments, Ash Abolos, vice president of technology at Reliant Safety, noted, “Every inch of our property is covered; we usually have on average one camera per unit.” Stationed in corridors, stairwell, lobbies, and in exterior areas of River Park Towers, the IR Mini Bullet Camera works alongside megapixel Mini Dome cameras. The hardy cameras easily withstand harsh weather conditions and exhibit true day/night surveillance. In addition, the Mini Dome boasts animpact resistance rating greater than IK10 to safeguard against even the most determined vandal.


Custom-Designed iVMS Software
Hikvision's iVMS-5000 Integral Monitoring Management System Software ties the whole solution together. "This software allows us to manage all of our new Hikvision cameras, as well as older preexisting models, on one convenient platform. We also useiVMS-5000 Enterprise to remotely link the NYPD and our own private security personnel," Mr. Abolos explained.

Hikvision originally developed its innovative Video Management Software for the Beijing Olympics. Although the software was initially made for a closed network, Reliant identified a need to connect with the New York City Police Department during special investigations into activities in violation of River Park’s rules and regulations. To ensure the success of the installation at River Park and at Omni’s other properties, Hikvision R&D custom-tailored the software so it could travel over the network to client machines. The reconfigured software was introduced as iVMS-5000, and now links River Park’s control room directly to the NYPD when the need arises. “We work very closely with the police department,” Mr. Abolos asserted. “They have full access to all our surveillance systems during any crisis so they are aware of the surroundings before they arrive on site.”

Detectives are assigned unique usernames and passwords; Reliant designates certain areas for each detective to access. If they are working on undercover investigations, they can view video footage remotely, enabling them to observe suspects in detail without the conspicuous presence of a police cruiser. “The police love working with us because not only do we provide them remote eyes with our video surveillance system, but Hikvison’s software is incredibly easy to use,” continued Mr. Abolos.


The Impact of Rapid Response Time
The combined forces of Reliant’s on-site security team, the NYPD, and Hikvision equipment have all played a role in reducing criminal activity at River Park Towers. Criminal activity decreased noticeably as soon as the cameras were installed, their mere presence acting as a deterrent to potential criminals. But the function of the system is not simply surveillance: it boosts response times when unwanted activities occur and even prepares the security team for the future.

All facets of this system work in tandem with tremendously successful results. Recently a young man who was wanted by the police came onto the River Park property but fled before the police could respond. His image was captured on camera and stored in the IP video surveillance system. One week later, the in-house security team saw him re-enter the property, called the police, and used the cameras to track the suspect through the lobby, into the elevator, and up to a unit on the fourteenth floor. When the police arrived on the scene, the security team was able to let them know exactly where the suspect was. As the police took the elevator up to the fourteenth floor, the suspect exited the apartment with another man. Because the real-time functionality of the high-definition cameras permitted the security team to follow the action, they relayed to the police that their suspects would be standing in the elevator lobby as soon as the doors opened.

The police immediately apprehended one suspect when they exited the elevator, but the other escaped down the stairs. He exited the stairwell on the tenth floor, ran across the hallway, and headed down another stairwell on the opposite side of the building. The police who were pursuing him didn’t see him exit, so they continued down the first stairwell. Technology upheld the mission: the security team watching in the control room was able to follow every move of the fleeing suspect. They alerted the police waiting on the ground level and the second man was taken into custody as soon as he burst out into the open.


A Collaboration that Triumphs over Crime
Such a successful endeavor is a testament not only to the coordination and quick action of Reliant Safety and the NYPD, but to the dependability of the Hikvision equipment for superior real-time imagery and software that effortlessly manages multiple cameras operating in tandem. Reliant has installed 8,000 Hikvision cameras in approximately 30 housing complexes spanning all five boroughs of New York City and extending to Omni properties in Boston as well. “Hikvision’s state of the art technology gives us the ability to monitor thousands of real-time video feeds and link directly to law enforcement during any incident to immediately respond to the concerns of our tenants,” Mr. Abolos summed up.

Advanced video surveillance technology such as this serves the community by curbing criminal activity, helping residents feel more safe and secure in their surroundings. With Hikvision holding the title as the #1 worldwide supplier of CCTV and video surveillance equipment, the future looks bright for similar stories of successful installations and safer neighborhoods.

This article originally appeared in Security Products Magazine, October 2014.

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

By downloading and using software and other materials available via this website, you agree to be legally bound by HIKVISION General Terms of Use . If you don’t agree to these terms, you may not download or use any of those materials.

If you are agreeing on behalf of your company, you represent and warrant that you have legal authority to bind your company to the General Terms of Use above. Also you represent and warrant that you are of the legal age of majority in the jurisdiction in which you reside (at least 18 years of age in many countries).