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Press releases

March 14, 2018
Equipped with multiple Hikvision security cameras, Utica Police Department uses truck in high-risk communities   CITY...
March 08, 2018
'By opening our source code for review, we continue to demonstrate Hikvision’s commitment to product security and...
March 01, 2018
Hikvision North America's director of cybersecurity, Chuck Davis, to lead multi-city road show addressing cybersecurity...
February 19, 2018
To serve the needs of school districts across Texas, the SB-507 Video Surveillance Solution combines Hikvision’s high-...
February 19, 2018
CITY OF INDUSTRY, Calif. — Jan. 22, 2018– Hikvision USA Inc., a leading provider of artificial intelligence, machine...
January 04, 2018
Hikvision honoree, one of 10 young professionals to win scholarship, will pursue cybersecurity education   CITY OF...
December 11, 2017
Hikvision high-definition video surveillance equipment contributes to secure environment for community at Operation...
November 10, 2017
Hikvision to host two educational sessions at ISC East, one about TurboHD, and one about artificial intelligence and...
November 06, 2017
Integrator A-1 Security installs comprehensive Hikvision security system for off-site monitoring with 40 days of video...
October 23, 2017
Hikvision North America solidifies its commitment to cybersecurity with a dedicated cybersecurity hotline   CITY OF...
October 19, 2017
Former IBM executive security architect joins Hikvision, initiatives to include faster, better outreach and education...
October 05, 2017
Holmes Security and Hikvision Secure Southern Living Idea Home Integrator Holmes Security uses Hikvision surveillance...
September 28, 2017
Hikvision to Co-Sponsor Brett Moffit’s No. 83 Camry   Hikvision and Vector Security are co-sponsoring a car for the...
September 25, 2017
  Hikvision’s ‘Partner.Win.’ Ad Campaign Accentuates Winning Moments, Debuts at ASIS 2017   Hikvision partners rely on...
August 04, 2017
These twin brothers attend JPPS, a Montreal daycare that provides a nurturing learning environment for more than 80...
July 17, 2017
Hikvision & EZVIZ Employees Raise Money for Children’s Cancer Center   Donations help provide treatment for...
July 13, 2017
Hikvision Supports Center for Youth with Special Needs   Integrator Intelgest chooses security cameras from Hikvision...
July 05, 2017
Excellent support and product quality led to Hikvision’s selection as a top manufacturer partner by Koorsen Fire &...
June 26, 2017
Asnovich is named along with CMOs from companies such as Apple, HP, Twitter, Samsung, Delta Air Lines   CITY OF...
May 30, 2017
Panel of security industry experts chose Hikvision camera for award that recognizes ‘innovative technology and...
May 02, 2017
New security camera system will help increase security at iconic memorial, which is a destination for people from all...
March 28, 2017
‘Who knew that dance and video surveillance had so much in common’ LACDC dancers will perform at the Hikvision booth...
March 23, 2017
Two versions of Hikvision security systems in a box offer high performance components selected for distinct needs of...
March 15, 2017
Integrators will benefit from easy-to-install cloud-based security system with extra cybersecurity measures.   CITY OF...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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