Hikvision USA Partners with Mission 500 to Raise Funds at ISC West 2019

May 2, 2019

Hikvision hosted a team and sponsored the 10th annual Security 5/2K fundraiser and contributed funds on behalf of Hikvision Partner Celebration attendees

LAS VEGAS—May 2, 2019—Employees from Hikvision USA Inc., a leading provider of security hardware equipment and software solutions, partnered with non-profit Mission 500 to raise funds during ISC West 2019, which took place April 10-12 in Las Vegas. Hikvision employees participated in the race and the company was the kilometer marker sponsor of Mission 500’s 10th annual Security 5/2K fundraising event. Hikvision also contributed funds to Mission 500 on behalf of Hikvision Partner Celebration attendees.

Team Hikvision consisted of 17 employees who raised a total of $1,660 for Mission 500, to help the organization provide food, core school supplies, clothing, and other essential items for children. Team Hikvision came in fifth out of 61 total fundraising teams.

“Every year we host our annual Partner Celebration at Tao Beach Las Vegas during ISC West, and this year we wanted to do something different. In lieu of the typical gift bags distributed to attendees, Hikvision decided to donate $860 to Mission 500 on behalf of all industry partners in attendance at the celebration—that will benefit children and families in need in the U.S.,” said Marianne Chew, Hikvision director of marketing. “Team Hikvision was enthusiastic to participate in the Security 5/2K again this year, and to contribute funds for Mission 500’s milestone 10th anniversary race,” Chew added.

Mission 500 is a non-profit organization that works with the security industry to serve the needs of children and communities in crisis. Hikvision employees participated in several Mission 500 volunteer events over the past year including the November Puerto Rico service trip where Hikvision employees helped victims of Hurricane Maria rebuild their homes, a December kit building event for Title 1 school children in East Hartford, Conn., and the February Hockey Classic in Toronto. 

“This year’s Security 5/2K run was Mission 500’s most successful in our 10-year history. Thanks to the efforts of partners like Hikvision USA, we were able to raise record-breaking funds to help children and families. Thank you to Hikvision General Manager Eric Chen and the entire Hikvision team for being a leader of corporate social responsibility initiatives that support those in need,” said Tom Nolan, director of strategic partnerships for Mission 500.

To keep up with the latest Hikvision news, follow us on Twitter @HikvisionUSAinc and @HikvisionCanada.


About Hikvision:

Hikvision is a world leading manufacturer and supplier of security products and solutions. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Hikvision products also provide powerful business intelligence for end users, which can enable more efficient operations and greater commercial success. Committed to the utmost quality and safety of its products, Hikvision encourages partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Cybersecurity Center. For more information, please visit us at



Martha Entwistle, Senior Manager Strategic Communications
Hikvision USA Inc.

Hikvision employees and partners network during the annual Partner Celebration at ISC West 2019 at Tao Beach Las Vegas. Hikvision donated $860 to Mission 500 on behalf of all industry partners in attendance at the event to benefit children in need.


IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:


The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.


Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.


After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.


Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.


Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.


Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.



Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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