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Hikvision Supports 23rd Annual Gala for Starlight Children’s Foundation Canada

May 3, 2018

Hikvision Supports 23rd Annual Gala for Starlight Children’s Foundation Canada

Hikvision provides gala sponsorship, supports Starlight Family, and donates camera kit for silent auction

 

MONTREAL—May 3, 2018—Hikvision Canada Inc., a top provider of artificial intelligence, machine learning, robotics and other emerging technologies, and the leading supplier of video surveillance products and solutions, participated in the 23rd Annual Starlight Children’s Foundation Gala to raise funds in support of Starlight’s vital in-hospital and out-of-hospital programs for children struggling with illness and their families across Canada.

 

Hikvision was a Starlight Family sponsor and donated a Hikvision 4-camera kit for the gala’s silent auction, which sold for $1,000. Hikvision distribution sales manager for Canada, Clark Northcott, attended the gala with his wife. The Northcotts have been a Starlight Family since January 2018, and their daughter Ella’s dream trip was granted through the Starlight Wish Program, which gives a seriously ill child the opportunity to select a once-in-a-lifetime experience.

 

“The gala was an inspiring event, and we were grateful to be there to help raise funds to support all the ways Starlight gives back to families such as ours. Starlight granted Ella’s wish this year, and our family was flown to Florida for a week long, cost-free trip by the nonprofit,” said Northcott. “Ella had a blast. We spent time at Disney World, Universal Studios, and SeaWorld, with VIP passes to every ride and event at the parks. The trip helped our family experience a new sense of hope, strength and excitement; our worries were forgotten.”

 

Held at the Fairmont Royal York Hotel in Toronto on April 21, 2018, the gala featured a dinner, silent auction, entertainment, and speeches from select Starlight Wish families. The Starlight Children’s Foundation Canada has been transforming the lives of Canadian children who live with serious illness and their families, using its various programs to provide relief, entertainment, special family memories, and a renewed sense of strength and hope.

 

“The Starlight Foundation is an incredible organization, and Hikvision is proud we could raise funds with our Canadian team members to support their efforts for children living with serious illness and injury,” said Alex Asnovich, Head of Marketing, Hikvision North America.

 

To keep up with the latest Hikvision news, follow us on Twitter @HikvisionUSAinc and @HikvisionCanada.

 

About Hikvision:

Hikvision is a leading provider of artificial intelligence, machine learning, robotics and other emerging technologies, and is the world’s largest video surveillance manufacturer. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. Beyond security, Hikvision products provide important data and business intelligence for end users, which can be used to enable greater commercial success and more efficient operations. Committed to the utmost quality and safety of its products, Hikvision encourages partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Security Center.

 

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Martha Entwistle, Senior Manager Strategic Communications

Hikvision USA Inc.

Martha.entwistle@hikvision.com

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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