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Hikvision Northeast Regional Team Partners With Mission 500 to Support Students

February 27, 2019

Hikvision's Northeast team members convene at World Vision’s Teacher Resource Center in East Hartford, Conn. to build care kits and sort donated school supplies

EAST HARTFORD, Conn.—Feb. 27, 2019—Employees from Hikvision USA Inc., a leading provider of security hardware equipment and software solutions, worked with nonprofit Mission 500 to assemble 250 backpacks with school supplies for students who attend East Hartford, Conn.-area Title 1 schools.

Members of Hikvision’s Northeast regional team volunteered at Mission 500 partner World Vision’s Teacher Resource Center in East Hartford, Conn. The resource center warehouses donated learning and classroom supplies that are provided to teachers at qualifying Title 1 schools. Title 1 schools have large concentrations of low-income families. Backpack supplies were purchased with donated funds from Hikvision.

“It was a rewarding experience to work together with the Hikvision team during the holiday season to help under-served children in the East Hartford community. This year is the Mission 500 10th Anniversary, and we are excited by the expanded participation of organizations like Hikvision that are committed to stepping out in creative ways to touch lives by increasing their corporate social responsibility impact,” said Tom Nolan, director of strategic partnerships for Mission 500. 

“Hikvision's Northeast regional team wanted to invest our time in giving back to the communities we work in. Through Mission 500, we discovered that backpacks filled with school supplies were much needed in the community, and would have the greatest impact on the kids in East Hartford,” said Andre Greco, director of sales for Hikvision. Seven Hikvision team members met at the Teacher Resource Center and spent the day building care kit backpacks and writing encouraging messages to students to be included in the backpacks, and also helped to unpack and sort donated goods from large retailers, he added.

Mission 500 is a nonprofit organization that works with the security industry to serve the needs of children and communities in crisis. An active partner of Mission 500, during 2018 Hikvision employees participated in several volunteer events, including the third annual Mission 500 February Hockey Classic in Toronto, the Security 5K/2K at ISC West in April, and the November Puerto Rico service trip where Hikvision employees helped victims of Hurricane Maria rebuild their homes.

To keep up with the latest Hikvision news, follow us on Twitter @HikvisionUSAinc and @HikvisionCanada.

 

About Hikvision:

Hikvision is a world leading manufacturer and supplier of security products and solutions. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. In addition to the security industry, Hikvision extends its reach to smart home tech, industrial automation, and automotive electronics industries to achieve its long-term vision. Hikvision products also provide powerful business intelligence for end users, which can enable more efficient operations and greater commercial success. Committed to the utmost quality and safety of its products, Hikvision encourages partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Cybersecurity Center. For more information, please visit us at www.hikvision.com.

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Martha Entwistle, Senior Manager Strategic Communications

Hikvision USA Inc.

Martha.entwistle@hikvision.com

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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