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Hikvision Launches Cybersecurity Hotline

October 23, 2017

Hikvision North America solidifies its commitment to cybersecurity with a dedicated cybersecurity hotline

 

CITY OF INDUSTRY, Calif.—October 23, 2017–Hikvision USA Inc., the North American leader in award-winning video surveillance products and solutions, today announced the launch of a cybersecurity hotline that Hikvision integrators, clients and technology partners can call for direct support related to cybersecurity concerns.

 

Hikvision encourages its partners to update all equipment to the latest available firmware. “Updating firmware is an effective way to safeguard equipment from cyberattacks and eliminate known vulnerabilities. Firmware updates are available on the Hikvision website,” said Chuck Davis, Hikvision director of cybersecurity for North America.

 

Partners can reach the Hikvision cybersecurity hotline directly by calling 626-723-2100, or by dialing the general technical support line at 866-200-6690, and pressing “5.” Cybersecurity support can also be provided via email at techsupport.usa@hikvision.com.

 

Hikvision takes cybersecurity concerns with the utmost seriousness and takes diligent action to ensure that its products meet the standards of the security industry’s best practices.

 

“Cybersecurity is Hikvision’s top priority,” said Jeffrey He, president of Hikvision USA Inc. and Hikvision Canada Inc. “Innovation and R&D are integral parts of our technology development, and continuous improvements to our cybersecurity support with this hotline solidify our commitment to secure our products even further.”

 

About Hikvision

Hikvision is the world’s leading supplier of video surveillance solutions. Featuring the industry’s strongest R&D workforce, Hikvision designs, develops, and manufactures standard- and high-definition cameras, including a variety of IP cameras, analog cameras, and cameras featuring the latest in high-definition analog technology. Hikvision’s product suite also includes digital video servers, hybrid and standalone DVRs, NVRs, and other elements of sophisticated security systems for both indoor and outdoor use. Committed to the utmost quality and safety of its products, Hikvision encourages partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Security Center.

 

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Martha Entwistle

Senior Manager Strategic Communications, Hikvision USA Inc.

martha.entwistle@hikvision.com

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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