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Hikvision and VIAAS Technology Partnership Offers Scalable and Simple 'Video Surveillance as a Service Solution' With RMR Opportunity

March 19, 2018

 Security cameras connect automatically to VIAAS Secure Cloud

 

CITY OF INDUSTRY, Calif., and CAMPBELL, Calif.—March 19, 2018—Hikvision USA Inc., a leading provider of artificial intelligence, machine learning, robotics and other emerging technologies, and the world’s largest manufacturer of video surveillance products and solutions, today announced a partnership with integrated cloud-based video surveillance provider VIAAS, that offers integrators a fully integrated VSaaS (video surveillance as a service) solution and an opportunity to earn recurring revenue annually from each active security camera.
 

The VIAAS-Hikvision solution features preconfigured Hikvision surveillance cameras that connect automatically to the VIAAS Secure Cloud. Deploying the system is simple, seamless, and there is no need for DVRs, NVRs, servers or software. With no limits on cameras, users or locations, the solution is perfect for very small to very large camera counts. It is ideal for multi-site, multi-user accounts, and users with a need for role-based access.
 

Benefits include:
• Zero-configuration on most networks
• No DVR, NVR, hard drives, software
• Multiple U.S. patents deliver industry-leading technology including Bandwidth Shaping™ and IntelEvents™ 
•  Browser and/or iOS/Android mobile app account access
• VIAAS Secure Cloud - Monitor unlimited sites, cameras and users from one account
• Video stored by time not volume 
• Role-based multi-site, multi-user access
• Multiple camera models and multiple service plans to fit budget and monitoring needs
• VIAAS Active Software automatically updates cameras with the latest firmware
 
VIAAS also provides many other services to its integrator partners. "We offer pre-sales support including web demos, demo cameras and training to VARs and integrators," said Matt Connolly, president of VIAAS, Inc. "VIAAS will also provide training at no additional charge to customers and their users as part of the service."
 

About Hikvision:
Hikvision is a leading provider of artificial intelligence, machine learning, robotics and other emerging technologies, and is the world’s largest video surveillance manufacturer. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets. Beyond security, Hikvision products provide important data and business intelligence for end users, which can be used to enable greater commercial success and more efficient operations. Committed to the utmost quality and safety of its products, Hikvision encourages partners to take advantage of the many cybersecurity resources Hikvision offers, including the Hikvision Security Center.


About VIAAS:
VIAAS is an integrated cloud-based video surveillance solutions company serving commercial, education and government customers through channel partners, VARs and systems integrators. VIAAS was launched in 2008 and holds multiple U.S. patents for cloud-connected surveillance including Bandwidth Shaping™ and IntelEvents™. VIAAS designs and engineers the complete solution using Hikvision cameras and VIAAS firmware and Cloud services. The VIAAS platform includes proprietary cloud-camera connectivity firmware, cloud navigation, administration, playback, and video storage in the VIAAS Video Vault™.  The VIAAS platform allows unlimited cameras, sites, and users in a single account with Active Software automatic updates to deliver the latest camera firmware.  VIAAS is professional surveillance, simplified. With no DVRs, NVRs, appliances, servers or software, VIAAS delivers unparalleled deployment flexibility and scalability. Headquartered in the Silicon Valley, California, VIAAS sells its products in the USA, Canada and Mexico.


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Martha Entwistle, Senior Manager Strategic Communications
Hikvision USA Inc.
Martha.entwistle@hikvision.com

Matt Connolly, President, VIAAS, Inc.
mconnolly@viaas.com 408.342.5604

 

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

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