Press releases

November 15, 2022
New, Customizable Features Combine Quality with Convenience     City of Industry, CA (November 15, 2022) - Hikvision,...
November 01, 2022
Robust, Compact Vandal-Proof Unit Combines Access Control, Video Intercom and Video Security     City of Industry, CA...
October 25, 2022
ColorVu Technology Provides Vivid, Colorful Images in Complete Darkness     City of Industry, Calif. (October 25,...
October 20, 2022
Multi-modal biometrics provide the highest levels of performance and value for a variety of access control, health...
October 04, 2022
New Camera Delivers High Quality Images in Variety of Lighting Conditions with Smart Tracking   City of Industry, CA (...
September 26, 2022
Features excellent low-light performance with powered-by-DarkFighter and ColorVu technologies   City of Industry, CA (...
September 19, 2022
Two Channels at 32 MP Decoding Deliver True 8K or Dual-4K Output     City of Industry, CA (September 19 , 2022) –...
September 12, 2022
10-Minute Mini Sessions Cover Hikvision’s Extensive Portfolio of Security Products and Integrated Solutions Register...
September 12, 2022
Exhibits Comprehensive Portfolio of Physical Security Products for Integrated Video and Access Applications    ...
August 16, 2022
Exhibits Advanced AI-Driven Solutions and Hosts Live Trainings     Atlanta, GA (August 16 , 2022) – Hikvision, a world...
August 09, 2022
Embedded AcuSense Technology Helps Reduce False Alarms     City of Industry, Calif. (August 9 , 2022) – Hikvision, a...
July 19, 2022
False Alarm Reduction Helps Personnel Focus on Key Events     City of Industry, Calif. (July 19 , 2022) – Hikvision, a...
July 12, 2022
TurboHD and ColorVu Technology Combine to Deliver Colorful, High-Definition Images Over Analog Cabling   City of...
June 28, 2022
New Camera Series Excels in Corrosive Environments, Cold Weather, Outdoor, and Nighttime Applications   City of...
June 21, 2022
In Stock Solutions Include Card Readers, Controllers, Biometrics, Video Intercoms, Electronic Locks, and Accessories...
June 14, 2022
Combines 6 PoE Color Cameras and 4K NVR in a Plug and Play Solution     City of Industry, Calif. (June 14 , 2022) –...
June 09, 2022
New Program Offers Qualified Dealers up to a 50% Discount on Specific Products     City of Industry, Calif. (June 9 ,...
May 10, 2022
Deliver 180-Degree Wide Area Video Coverage with Innovative ColorVu Technology     City of Industry, Calif. (May 10 ,...
May 03, 2022
Results Show Achievement of Year-Over-Year (YoY) Growth of 28.21%     City of Industry, Calif. (May 3 , 2022) –...
April 26, 2022
New Cameras Deliver Wide-Area Observation and Detailed PTZ Views Simultaneously     City of Industry, Calif. (April 26...
April 12, 2022
New Advanced Series Delivers Sustainable Video Security for Remote Areas      City of Industry, Calif. (April 12 ,...
March 31, 2022
Provides Multiple Authentication Modes in a Highly Cost-Effective Solution     City of Industry, Calif. (March 31,...
March 08, 2022
AcuSense Technology Identifies Real Events of Interest and Reduces False Alarms     City of Industry, Calif. (March 8...
February 22, 2022
Combines Technology, Education and Tools to Help Dealers Protect Networked Security Systems     City of Industry,...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

View the most updated version of this document here:
K-Series DVR upgrade instruction
The Turbo 4 Hybrid DVR K series has multiple models and across different platform and chipset. It also has similar firmware development of other recording product line; DVR K series has also introduced the GUI4.0 to ensure the series to be compatible to the newest technology available. The new database architecture is also brought into the DVR firmware v4.0 to be future proof and for better recording search experience. 
 


Database Optimization and Repair

As more affordable cameras introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.
After upgrading to v4.X, the recorder database will need to be converted and optimize. If you are experiencing issues, where playback is expected but not found, please make sure to perform "Database Rebuild" as indicated in the procedures and scenarios below.
 


Preparing the Upgrade

Before proceeding with upgrade, it is recommend exporting DVR configuration file from the DVR over the network or on to a local USB drive.

 

Action after firmware upgraded 

1. Upgrade the DVR according to the chart above. 

2. Reconfirming Channel's Recording Schedule 

    - Confirm channel's recording schedule is enable. 

    - Check if the channel is on correct recording schedule.

3. Double Check Storage Setting

    - Make sure all channel are assigned to record on its HDD group when the Storage setting is under Group Mode. 

4. Perform Database Rebuild locally. 

    • Some version above support Database Rebuild via web access - K51 and K72

    • Perform Database Rebuild regardless if system is having any database issue symptom. 

    • Database Rebuild process is average ~30 to 60min per TB. The process may still varies depends recording data.

    • After Database Rebuild - Check log to confirm Database Rebuild has went thru properly. 

    • If Database Rebuild Started and Stopped log has been log only within few minutes. Database rebuild may not has been completed properly. It is strongly recommend performing the Database Rebuild again.

    • To check log > System > Log > Information > Database Rebuild Started and Stopped.

    • If the log option is not available - access system via SSH can also obtain similar result.

5. Recording Data is still missing after database rebuild process. 

If the data has not been recorded or has been overwritten, Database rebuild process is not able retrieve those lost data. Have the system upgraded to the latest available firmware version above to prevent any future data lost is strongly recommended for all application.

 

 

 

 

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the DS-76xxNI-Q1(2)/P NVRs, also known as “Q series.”

 

These changes do not have any effect on the performance, specifications, or the user interface of the NVRs. For the ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

 

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

 

  • The C-Version NVRs must use firmware version v4.31.102 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v4.30.085 or older.

 

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

In light of the global semiconductor shortage, Hikvision has made some hardware changes to the Value Express Series NVRs

These changes do not have any effect on the performance and specification of the recorders. For ease of reference, these modified units are known as “C-Version” units. This is clearly indicated on the NVR label and on the box by the serial number.

The only difference between the “C-Version” and “non-C-Version” is the firmware. The firmware is not interchangeable:

  • The C-Version NVRs must use firmware version v4.30.216 or higher.
  • The non-C-Version (Q series) NVRs must use firmware version v3.4.104 or older.

Please do not be alarmed if a “Firmware Mismatch” message pops up on the screen during the firmware upgrade. This simply means that the firmware does not match the NVR’s hardware. Simply download the correct firmware and the upgrade will go through without any issue.

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