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Press releases

September 10, 2019
Launches Hikvision Product Selector CHICAGO—Sept. 10, 2019—Hikvision USA Inc., a leading provider of security hardware...
June 26, 2019
The Kinsmen Ride for a Lifetime event supports the Camp Kindle program which gives kids who have battled cancer a...
June 05, 2019
Hikvision selected for award that recognizes “innovation and excellence in the industry” for third consecutive year...
May 02, 2019
Hikvision hosted a team and sponsored the 10th annual Security 5/2K fundraiser and contributed funds on behalf of...
April 12, 2019
Hangzhou Hikvision Digital Technology Co., Ltd (“Hikvision”) today announced a new business team dedicated to...
February 27, 2019
Hikvision's Northeast team members convene at World Vision’s Teacher Resource Center in East Hartford, Conn. to build...
February 13, 2019
Hikvision donated $15k and security equipment to Team 5 to help families who live in dangerous and difficult-to-reach...
December 20, 2018
Hikvision raises $2,790 for Mission 500 service project LOS ANGELES—Dec. 20, 2018—Employees from Hikvision USA Inc., a...
December 06, 2018
Hikvision’s PanoVu products are essential components of solutions in retail, hospitality, transportation and education...
September 24, 2018
HikCentral will be the centerpiece of the Hikvision showroomHikCentral will be the centerpiece of the Hikvision...
June 04, 2018
Hikvision Thermal Bi-Spectrum IP camera chosen for award that recognizes ‘the most impactful and groundbreaking...
May 09, 2018
ADT/Protection 1 donates installation for system upgrade at memorial honoring North Carolina veterans   LOS ANGELES—May...
May 03, 2018
Hikvision provides gala sponsorship, supports Starlight Family, and donates camera kit for silent auction   MONTREAL—...
April 25, 2018
Hikvision’s Chuck Davis joins team of industry experts that advocate and provide cybersecurity strategies for the...
April 20, 2018
Hikvision team participates in ninth annual Security 5/2K at ISC West 2018, raises more than $2,400 to make a...
April 10, 2018
Hikvision products 'provide important data and business intelligence for end users, which can enable greater...
April 09, 2018
New Hikvision websites are 'fast, easy to navigate, and optimized for mobile devices'   LOS ANGELES—April 10, 2018—...
April 04, 2018
Hikvision’s dome security cameras and Hikvision NVRs provided solar-powered video surveillance during building...
March 21, 2018
Awarded 'Supplier of the Year 2017' and 'Growth Award', Hikvision received the highest score for response time,...
March 19, 2018
 Security cameras connect automatically to VIAAS Secure Cloud   CITY OF INDUSTRY, Calif., and CAMPBELL, Calif.—March 19...
March 14, 2018
Equipped with multiple Hikvision security cameras, Utica Police Department uses truck in high-risk communities   CITY...
March 08, 2018
'By opening our source code for review, we continue to demonstrate Hikvision’s commitment to product security and...
March 01, 2018
Hikvision North America's director of cybersecurity, Chuck Davis, to lead multi-city road show addressing cybersecurity...
February 19, 2018
CITY OF INDUSTRY, Calif. — Jan. 22, 2018– Hikvision USA Inc., a leading provider of artificial intelligence, machine...

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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