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Awards

2018

  • ESX Innovation Awards
    Hikvision Thermal Bi-Spectrum IP camera chosen for award that recognizes ‘the most impactful and groundbreaking technologies'

2017

  • Awarded 'Supplier of the Year 2017' and 'Growth Award'
    Awarded 'Supplier of the Year 2017' and 'Growth Award', Hikvision received the highest score for response time, attitude, and ability to meet shipping deadlines
  • Physical Security Emerging Vendor award
    Hikvision was recognized as a top emerging physical security vendor in 2017 by Ingram Micro, which recently awarded the Hikvision North America team the Best Emerging Vendor award.
  • ESX Innovation Awards 2017
    Hikvision’s DS-2TD4035D-25 Bi-Spectrum PTZ Camera System has won the 2017 ESX Innovation Award winner in the video surveillance category.
  • Koorsen Fire & Security Circle Of Excellence Vendor of the Year award
    Hikvision was selected to receive The Koorsen Fire & Security Circle of Excellence Award for its outstanding support and product quality.

2016

  • Security Systems NewsdebateTECH Live
    Video Surveillance
  • SIA New Product ShowcaseBest in Video Surveillance Camera HD (megapixel)
    Ultra HD 4K Smart IR PTZ
  • Milestone Award
    Security Industry Association (SIA)

2015

  • Government Security News Homeland Security Award
    Most Notable Law Enforcement Interdiction, Arrest, Counterterrorism, or Crime Prevention Program: Memphis Police Department
  • Vendor of the Year
    Hikvision Canada

2014

  • Vendor of the Year
    Hikvision USA
  • Government Security News Homeland Security Award
    Most Notable Municipal Security Initiative: City of Philadelphia Recreation Centers
  • Security Products Magazine New Product of the Year
    3 MP 360 degree Fisheye Camera
  • Electronic Security Industry Maximum Impact Award
    7716 NVR

IMPORTANT! This model requires non-standard firmware. Do Not Install standard firmware (e.g. v.4.1.xx) on this model. Doing so will permanently damage your system. You must use custom firmware v.4.1.25 from the iDS-9632NXI-I8/16S product page.

View the most updated version of this document here:

https://techsupportca.freshdesk.com/en/support/solutions/articles/17000113531-i-series-nvr-firmware-upgrade-instructions

 

The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.

 

Database Optimization and Repair

As more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.

 

After upgrading to v4.X, the recorder database will need to be converted and optimized. If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.

 

Preparing the Upgrade

Before proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive.

 

Upgrading from v3.4.92 build 170518 or Older

  1. All recorders must reach v3.4.92 before proceeding further. Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail.
  2. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X. There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade.
  3. After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.
  4. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair. For details, refer to the section "Database Optimization and Repair" above.
  5. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries. Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete.
  6. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues. Should the problem persist, contact technical support.

 

Upgrading from Any v4.X Build to v4.50.00.

  1. Any v4.X build can be upgraded directly to v4.50.00.
  2. Export configuration is highly recommended before performing the upgrade.
  3. If upgrading from any v4.X version that was not v4.22.005, a Database Repair is recommended. Refer to Step 4 and onwards in the previous section.

 

Downgrading

Downgrading is not recommended. Due to new features and parameters constantly being added, downgrading may cause the NVR to factory default itself or require a manual default to operate properly.

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